Customer Service Specialist

About VLS

VLS Environmental Solutions, LLC, is a recognized leader in providing sustainability solutions, with three divisions providing industry-leading services. With a mission to innovate solutions to meet clients' sustainability goals, VLS has over 1,200 employees in 40+ locations across North America.

Waste Services

VLS Waste Services provides customized waste processing solutions for hazardous and non-hazardous industrial and commercial waste, including landfill diversion and sustainability programs, solidification of liquid waste, recycling, wastewater treatment, and waste sequestration.

Railcar Services

VLS Railcar Cleaning and Repair Services division provides specialty cleaning services for difficult-to-clean products, including chemicals, hardened materials, and pressurized gases, and comprehensive repair services for certified full-service repairs, tank car qualifications, and maintenance.

Marine Services

VLS Marine Services division offers state-of-the-art barge cleaning, repair, and gas-free facilities for various chemical solvents and downstream petroleum products.

Job Summary

VLS Environmental Solutions LLC is the recognized industry leader in providing Environmental Solutions to our Industrial and Manufacturing clients. VLS offers competitive pay, great time off packages, and solid benefits (including paid life insurance and a 401(k) match of up to 5%), and a collaborative, results-driven culture.

The Client Services Specialist (CSS) is integral to the care of our Clients and support to Regional Sales teams. The primary focus is to fulfill several essential tasks related to delivering service to our clients. In this role, you will serve as the direct link between the Company and the client, manage day-to-day affairs, and ensure client satisfaction. Interact with clients to provide all necessary information and process information in response to inquiries and concerns. CSS will be assigned to support our Solutions Sales Managers (SSM) and/or set of assigned clients in a high growth business providing sustainability and environmental solutions to Fortune 1000 and Regional clients.

Responsibilities

• Support clients with waste profiling, resolving client concerns, coordinating transportation, and scheduling.
• Learn regulatory compliance with waste industry regulations (RCRA, DOT, OSHA) to ensure you are positioned to provide sustainability/waste support.
• Collaborate with the sales team to provide support to achieving sales budgets including sales proposals for clients, outlining services, pricing, and project timelines, scheduling, answering client inquiries and problem resolution.
• Communicate across operations, billing team, sales etc. to ensure client retention building a positive working relationship among stakeholders to ensure client satisfaction.
• The role requires administrative and sales support working with internal systems such as CRM and billing systems.
• Manage day-today sales and client activities including Waste Profiling tracking to approval, ensure proper pricing and communicate approvals to clients.
• Serve as a contact for clients to address inquiries and problem resolution.
• Issue and review approval package with client to ensure they fully understand shipping requirements, terms & conditions (T&Cs), etc.
• Collaborate across departments to resolve issues and/or exchange client information.
• Ensure data in CRM is entered correctly, send out reports, dashboards and KPI’s to Regional leadership.
• Establish a complete understanding of VLS capabilities, services, and processes to effectively communicate with clients and offer solutions within the VLS portfolio.
• Resolve promptly issues escalated by client or sales feedback and share outcome to constituents.
• Maintain communication, both verbally and electronically, efficiently, and professionally.
• Provide reports, data, and analyses to customers.
• Analyze needs, recognize potential issues, research alternatives, and provide solutions.
• Assist with aged receivable collection as required.
• Assist with billing and manifest tracking issues.

Qualifications:

• Minimum 1-5 years of administrative and/or inside sales experience; or degree in related field.
• Experience in special waste, solid waste, or recycling industry preferred.
• Desire to have direct customer contact & provide high level of customer service.
• Strong organizational skills.
• Ability to use sound judgment and problem solve in a fast-paced environment.
• Ability to collaborate and build effective relationships at all levels of the organization.
• Ability to handle multiple projects, prioritize, meet deadlines, and work independently.
• Ability to follow detailed oral and written instructions.
• Ability to effectively communicate at all levels both orally and in written form.
• Proficient in Microsoft Office, specifically Word, Excel, PowerPoint, and Outlook.

What's in it for you

At VLS our employees are the core of our business. As such, we value our employees’ physical, mental, and financial wellbeing by providing first class, high value benefits and resources that are centered around a proper work-life balance.

Physical and Mental Wellbeing: VLS is committed to supporting our employees’ physical and mental health by providing:

Medical, Dental and Vision Insurance - Based on each employee’s need, we offer various high quality, low-premium medical, dental and vision plans, which include our first-in-class concierge service (available in Spanish) and 2nd MD Offering.

Flexible Spending Accounts (FSA) and Healthcare Saving Accounts (HSA) – Set aside pre-tax money to use toward your health care spending. VLS provides an employer contribution to all HSA accounts.

Time Off - We offer 11 (eleven) company-paid holidays, in addition to our paid time off and voluntary time off plans.

Employee Assistance Program – 24/7 assistance and counseling services that are 100% confidential and free to all employees and their dependents.

Telemedicine – All employees and dependents receive free virtual visits by licensed practitioners any time, any day…including holidays

Financial and Retirement Planning: At VLS we offer the following to assist our employees with planning around their finances and saving for retirement:

401(k) - Generous 401(k) matching program after 90 days of employment. VLS will match up to 5% of your pay every pay period. Matching contributions are 100% vested immediately.

Life and Disability Insurance – Employer-paid life insurance, along with short-term and long-term disability coverage provided to all full-time employees.

Voluntary Life Protection Plans – Employees and their dependents can elect coverage in our voluntary life/add, critical illness, hospital indemnity and accident plans.

Rewards and Recognition Programs – We celebrate our employees From birthdays to anniversaries and other various milestones/achievements, we have programs in place to recognize our employees.

Financial Planning - Free One on One financial planning with a certified Financial Planner/Coach.

Employee Discount - Employee Discount Program for savings on everyday goods and services at various retailers throughout the US.

Monday through Friday 8am-5pm

What's in it for you

At VLS our employees are the core of our business. As such, we value our employees' physical, mental, and financial wellbeing by providing first class, high value benefits and resources that are centered around a proper work-life balance.

Physical and Mental Wellbeing: VLS is committed to supporting our employees' physical and mental health by providing:

Medical, Dental and Vision Insurance - Based on each employee's need, we offer various high quality, low-premium medical, dental and vision plans, which include our first-in-class concierge service (available in Spanish) and 2nd MD Offering.

Flexible Spending Accounts (FSA) and Healthcare Saving Accounts (HSA) -- Set aside pre-tax money to use toward your health care spending. VLS provides an employer contribution to all HSA accounts.

Time Off - We offer 11 (eleven) company-paid holidays, in addition to our paid time off and voluntary time off plans.

Employee Assistance Program -- 24/7 assistance and counseling services that are 100% confidential and free to all employees and their dependents.

Telemedicine -- All employees and dependents receive free virtual visits by licensed practitioners any time, any day...including holidays

Financial and Retirement Planning: At VLS we offer the following to assist our employees with planning around their finances and saving for retirement:

401(k) - Generous 401(k) matching program after 90 days of employment. VLS will match up to 5% of your pay every pay period. Matching contributions are 100% vested immediately.

Life and Disability Insurance -- Employer-paid life insurance, along with short-term and long-term disability coverage provided to all full-time employees.

Voluntary Life Protection Plans -- Employees and their dependents can elect coverage in our voluntary life/add, critical illness, hospital indemnity and accident plans.

Rewards and Recognition Programs -- We celebrate our employees From birthdays to anniversaries and other various milestones/achievements, we have programs in place to recognize our employees.

Financial Planning - Free One on One financial planning with a certified Financial Planner/Coach.

Employee Discount - Employee Discount Program for savings on everyday goods and services at various retailers throughout the US.