Retail Client Training Manager

6 days ago

Phoenix, United States Reguard Full time

Company Description

Reguard was founded in 2021 and is a best-in-class warranty company that will initially serve the furniture market, but later expand beyond it. We are looking to grow our team as we have experienced a massive growth in our business and are currently onboarding a multi-billion dollar retailer in the space. Reguard seeks to revolutionize the warranty business through innovative features and best-in-class customer service.

If you’re interested in joining a top-notch start-up in the fintech space, this organization is for you. We hope you’ll consider joining our team


Retail Client Training Manager (Regional) - West Coast


Position Description

The Client Training Manager will be traveling to merchant storefronts across their assigned region and other areas nationwide as our client base expands to support the training of retail store leaders and sales team members to promote the sales and attachment rates of our product(s). Must be open to working outside of retail hours, including weekends. This role has the potential to grow into leading more areas of training for Reguard as our business streams increase; including training our call centers, service providers, other Client Training Managers, etc… which may include periodic international travel.

This position reports to the Senior Director, Sales & Marketing.


Key Responsibilities:

  • Facilitate in-person sales training, coaching workshops, and Q&A sessions for RSAs and store leaders at Reguard's partner retail locations.
  • Design, develop and curate training and learning experiences for salespeople and sales leaders.
  • Assess sales training needs for salespeople and sales leaders on a store level; work with partner L&D team to improve the sales training program and optimize for sales performance.
  • Manage training program scheduling, budget, expenses, and logistics, as needed.
  • Conduct training program evaluations; communicate results to stakeholders and identify immediate opportunities for continuous improvement.
  • Manage curriculum, courses and class schedules.
  • Take ownership of, and further develop the sales training program over time to include new information and competencies that support program growth and performance.
  • Partner with the team Business Analyst to collect and analyze store feedback on customer reactions, objections, and improvement suggestions for furniture protection plans to assess communication efficacy and alter approach where appropriate.
  • Communicate insights to the corporate team to enhance product development, marketing, customer service and training strategies.
  • Partner with the team Business Analyst to compile and analyze store attachment rate data to identify trends and opportunities for training enhancements.
  • Partner with Marketing and Finance to develop and implement an incentive program for retail sales associates.
  • Oversee in-store signage compliance and coordinate the strategic placement of promotional materials. Support stores to replenish point-of-purchase materials.
  • Other tasks as assigned or deemed necessary to accomplish the responsibilities listed above.


Essential Qualifications:

  • Ability to, and interest in, traveling to partner retail stores to administer multiple in-store trainings per day in and outside of retail working hours to include out of state/area travel a significant portion of the calendar year.
  • Strong communication, presentation, facilitation, and negotiation skills. Proven ability to create presentations and interact with people at all levels of retail organizations, from sales associates through leadership, with strong relationship-building skills.
  • Knowledgeable in sales and training impact analytics
  • Experience navigating complex national and global retail organizations.
  • High EQ and a natural ability to build trust with others, with effective stakeholder management, strong listening skills, and an ability to communicate clearly and persuasively
  • Curious, open-minded, and entrepreneurial in identifying opportunities and developing strategic options, balanced by a structured approach to evaluating strategy
  • Ability to learn new topics quickly and deeply engage
  • Prior retail sales experience (bonus points for furniture or appliance sales experience)
  • Prior services contract experience (bonus points for protection plan or extended warranty experience).
  • Most primary business travel expenses are covered by Reguard through our SAP Concur travel and expense management system and company card, however; a personal credit card for miscellaneous reimbursable expenses may be required.
  • Valid drivers’ license required. Current passport a plus.


EEOC Statement

Reguard provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

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