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Technical Support Specialist
4 months ago
VARITE is looking for a qualified Customer Support Technician for one of its clients located in Montgomery, AL. If you are interested in this opportunity, kindly respond ASAP with your updated resume. We will be glad to represent you to our client and help in your job search.
WHAT THE CLIENT DOES?
It is known for their superior engineering, innovative technology, luxurious comfort, and impressive resale value.
Job Title : Customer Support Technician
Location: Montgomery, AL, United States
Duration: 7 months
Position Description:
• Serve as the 1st Point of Contact for clients and customers at the Department of Finance • Perform general troubleshooting with customer via phone contact • Document client/customer issues and requests, troubleshooting steps, and resolutions via the ServiceNow ticketing system • Route unresolved tickets to appropriate Tier 2 staff • Follow-up and update clients/customers and internal teams as appropriate • Follow, review, and update all Service Desk procedures. • Limited systems administration work • Diagnose and resolve problems using documented procedures and checklists in the performance of most responsibilities. • Resolve, escalate, and track customer service tickets through to resolution.
Skills Required:
• 1 year Service/Help Desk experience • General knowledge of troubleshooting and Tier 1 application support • Great customer service skills • Excellent communication skills both written and verbal • Proficient with MS Office Word and Excel - Demonstrated ability to produce and edit documentation: (e.g. wireframes/ mockups/ prototypes/ report design etc.) • Strong analytical skills with the ability to collect, organize, analyze, and disseminate significant amount of information with attention to detail and accuracy • Ability to take initiative, prioritize duties, problem solve, work independently and within a team environment, pay close attention to detail, meet deadlines, do appropriate follow-up.
Skills Preferred:
Preferred/Bonus: Knowledge of Ivalua Procurement application Knowledge of CGI Advantage application Knowledge of CGI HRM application Experience with support or configuring ERP style applications Two years of experience in troubleshooting and installing business and/or Government applications software.
Experience Required:
• 1 year of Service/Help Desk experience • 1 year of knowledge of troubleshooting and Tier 1 application support.
Education Required:
High school diploma with 1 year troubleshooting software (IT Tech) Preferred 1 year of credit from an accredited college or technical school in the field of Information Systems
WHAT WE DO?
VARITE is a global IT company providing software and engineering consulting and team augmentation services to Fortune 1000 companies in the UK, USA, CANADA, and INDIA. VARITE is currently a primary and direct vendor to the leading corporations in the areas of Cloud, Data Sciences, Infrastructure Application Software, Mobility, Robotics, Banking & Financial Systems.
