Banquet Captain | Toftrees Golf Resort

2 months ago

State College, United States Shaner Corporation Full time
  • Be available to work a flexible schedule, including weekends, holidays, and varied shifts, as required to meet the needs of the Company’s business operations.
  • Ensures compliance with and completion of all daily operational procedures by the Banquet Department.
  • Maintains food and beverage safety and quality based on hotel, Shaner, and Franchise specifications.
  • Establishes, maintains, and trains standards and procedures for operations and safe working conditions in the department.
  • Assists in implementing short- and long-range financial objectives for the Banquet Department consistent with property objectives.
  • Responsible for responding and handling all guest related issues pertaining to the department.
  • Ensures communication with General Manager, all other Department Managers, Supervisors and Staff.
  • Assists in managing all aspects of employee performance to ensure productivity and a quality work environment.
  • Other duties as assigned.
Responsibilities The Banquet Captain assists in the management of all aspects of the department and must also direct, implement and maintain a service and management philosophy which serves as a guide for respective staff while emphasizing the importance of quality customer service. Responsibilities may include training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems. Qualifications
  • Minimum of one year of experience in banquet operations; prior supervisory experience preferred.
  • Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.  
  • Ability to satisfactorily communicate with guests, management, and co-workers to their understanding. 
  • High school graduate or equivalent, some college preferred.
  • ServSafe and/or food safety training.
  • Alcohol awareness training (such as TIPS).
  • Ability to write routine reports and correspondence.
  • Ability to accurately compute mathematical calculations and use required measurement tools.
  • Bilingual English/Spanish a plus.
  • Knowledge of local activities and attractions appropriate for clientele. 


Shaner Hotel Group

Shaner Hotels is one of the foremost award-winning hospitality owner-operators and management companies in the hospitality industry. Our current portfolio consists of over 65 full-service, select-service, extended-stay and resort properties with more than 7,500 rooms in 14 states and four countries.  We partner with the top Hospitality Brands including independent locations as well.  We provide a variety of services for investors, hotel owners and brands—including hotel development, design and construction, e-commerce, and revenue management.  You can find out more by visiting our website, www.shanercorp.com  


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