Service Manager

2 months ago

Bakersfield, United States RecruitPod Global Full time

Service Manager (Trucking Industry)

Bakersfield, CA


Summary:

Runs an efficient and profitable service department through productive staffing, customer retention, cost controls, achievement of objectives and maintenance of all service records.

Job Responsibilities:

  • Forecasts goals and objectives for the department and strives to meet them.
  • Hires, trains, motivates, counsels, and monitors the performance of all service department staff.
  • Prepare, and hold quarterly performance check ins with all service department staff on a quarterly basis.
  • Approves vacation and sick requests and drafts disciplinary write-ups for time reporting violations.
  • Prepares and administers an annual operating budget for the service department.
  • Maintains reporting systems required by general management and the factory.
  • Monitors and controls the performance of the department using appropriate reports, tracking systems and surveys.
  • Strives for harmony and teamwork within the department and with all other departments.
  • Develops and implements a marketing plan which promotes new and repeat business.
  • Understands, keeps abreast of and compiles with federal, state, and local regulations that affect service operations, such as hazardous waste disposal, OSHA Right-to-know, etc.
  • Understands and ensures compliance with manufacturer warranty and policy procedures.
  • Accounts for all documents; ensures that none are missing, and all are processed correctly.
  • Directs and schedules the activities of all department employees.
  • Facilitates and/or conducts technical training and sends employees to appropriate training schools as needed.
  • Monitors technicians’ daily productivity reports and corresponding payroll records.
  • Monitors and follows up on parts orders with the parts manager to ensure availability.
  • Initial all repair orders before submitting them to the warranty department, monitoring for sales and hours relative to expectations.
  • Establishes and maintains good working relationships with customers to encourage repeat and referral business.
  • Informs repair technicians of time allowances on each repair order.
  • Maintains high-quality service repairs and minimizes comebacks.
  • Conducts periodic spot checks of completed jobs for thoroughness and quality.
  • Keeps abreast of new equipment and tools available and recommends purchases.
  • Renews, maintains, and ensures shop software programs are kept up to date.
  • Ensures that the work areas and customer waiting area are kept clean.
  • Establishes and maintains good working relationships with vocational and technical schools to enhance personnel recruitment activities.
  • Serves as a liaison with factory representatives.
  • Ensures the proper care, storage, and inventory of special tools.
  • Ensures that customers’ service files are up-to-date and readily available for reference.
  • Ensures that all customers are greeted promptly and given fair estimates on costs and time required for repairs and maintenance.
  • Prepares pricing guides and maintenance menus for frequent labor operations. Handles customer complaints immediately and according to the dealership's guidelines.
  • Establishes and maintains 24-hour follow-up with all customers to confirm satisfaction with the service experience.
  • Safeguards information system assets by identifying abnormalities, reporting suspicious activity and/or content, and contributing to the resolution of cyber security problems.
  • Maintains a safe work environment.
  • Maintains a professional appearance.
  • Holds weekly department meetings.
  • Completes company trainings as needed.
  • Attends manager meetings.
  • Performs other duties as assigned.

Qualifications:

  • Two to four years related experience.
  • Bachelor's degree
  • Valid Drivers License

Benefits:

  • 401(k)
  • 401(k) matching
  • Dental insurance
  • Employee assistance program
  • Employee discount
  • Health insurance
  • Health savings account
  • Life insurance
  • Paid time off
  • Professional development assistance
  • Referral program
  • Relocation assistance
  • Vision insurance

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