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Admin/Clerical - Office/Mail Clerk I
3 months ago
Location: Remote (Must be willing to work PST Hours)
Duration: 3 Months
Job Description:
• Will the position be 100% remote? Yes
• Are there any specific location requirements? No
• Are there are time zone requirements? PST
• What are the must have requirements? Medicare Appeals
• What are the day to day responsibilities? Perform a variety of clerical functions including data entry
Enter Appeals into system, create appeal packets for External review
Make outbound phone calls to members and providers
Monitor Department inbox.
• Is there specific licensure is required in order to qualify for the role? No
• What is the desired work hours (i.e
8am – 5pm) 9AM PST-530 PM PST Wednesday-Sunday
• What additional equipment besides a laptop, keyboard, mouse and headset will be required for this candidate to be successful in this role? (see below) Dual Monitors and a docking station
Summary:
Perform a variety of clerical functions including data entry
Ability to support team with flexibility and accuracy.
Essential Functions:
Sort, date stamp and distribute mail/faxes/packages daily within set time frames
Assist in maintaining files as needed Scan documents as requested Print documents as requested Mail and file all department documents with accuracy, efficiency and in a timely manner
Includes folding, mailing, filing Keep printers and printer areas stocked Prepare mailings and packages, send out Coordinate, upload and maintain department documents for multiple health plans using multiple applications in an accurate and complete manner
State Plan / Department Specific Duties and Responsibilities Clerical Support one of the following teams o PIM o Assign work from incoming outlook boxes based upon defined assignments o Recovery o Data entry into department applications with accuracy, efficiency and in a timely manner
o Medicare o Order new hire equipment, i.e
cell phones, computers, security access etc
o Listen to sales records and capture pertinent information o Order department supplies as requested o Create help desk tickets and act as liaison for facilities department requests o Legal Affairs o Create binders as requested o Create help desk tickets o Answer department phones o Medical Affairs o Contacts members and providers regarding outreach materials as needed o Data entry into department applications with accuracy, efficiency and in a timely manner
o Member Services o Compile and post departmental scorecards o Assist with basic reporting needs o Stock and maintain department supplies
Knowledge/Skills/Abilities:
Excellent verbal and written communication skills Ability to abide by Clients policies Maintain regular attendance based on agreed-upon schedule Maintain confidentiality and comply with Health Insurance Portability and Accountability Act (HIPAA) Ability to establish and maintain positive and effective work relationships with coworkers, clients, members, providers and customers Demonstrated adaptability and flexibility to changes and response to new ideas and approaches
Required Education:
High School Diploma or equivalent.
Required Experience:
0-2 years of experience PC experience in a Windows environment
Experience using Microsoft Word
Filing experience preferred
Experience with customer service
