Manager of Technical Operations and Infrastructure

1 month ago

Overland Park, United States Pomeroy Full time

No Corp To Corp or other third party candidates will be considered.

Overview

Assists the Deputy Chief Information Officer in overseeing the activities of Information Technology's Technical Operations Teams, including:

  • Network Architecture
  • Security Network Architecture
  • Public Safety
  • Technical Support
  • Physical Infrastructure

Key Responsibilities

  1. Supervision and Monitoring:
  • Oversee IT staff in computer hardware and software support.
  • Support datacenter appliances, storage, and server environments.
  • Manage networking, cloud computing environments, physical infrastructure, and cybersecurity policies.
  • Address staff needs in training, technical assistance, and other professional requirements.
  1. Project Management:
  • Plan, schedule, prioritize, and control work for Technical Operations Teams.
  • Schedule and assign projects to IT staff.
  • Monitor and report project progress.
  • Assist IT staff with work assignments as needed.
  • Prepare time estimates for proposed projects.
  1. System Administration:
  • Manage the installation, upgrade, replacement, and maintenance of the client's virtual and physical technology-based hardware and services, including:
  • Workstations
  • Connectivity infrastructure
  • Datacenter storage
  • Cloud computing and server environments
  • Enterprise-wide appliances and services
  • Physical and cyber security
  1. Technical Support:
  • Work with end-users to resolve computer and network problems.
  • Provide assistance over the telephone or in person.
  • Analyze and correct problems.
  • Contact outside vendors regarding hardware and software issues as needed.
  1. Incident Response and Disaster Recovery:
  • Assist in developing incident response and disaster recovery procedures.
  1. IT Help Desk Supervision:
  • Supervise activities related to IT Help Desk services and procedures.
  • Identify, isolate, and resolve issues with information systems products and services.
  1. Support Functions:
  • Assist IT staff and end-users with hardware and software issues.
  • Provide guidance on installations, troubleshooting, recommendations, and developing procedures.
  • Assist with acquisitions and related processes.
  1. Strategic Planning:
  • Evaluate and project the client's long-range information technology needs.
  • Analyze IT hardware, software, operational, and personnel needs.
  • Make recommendations to the Deputy Chief Information Officer.
  1. Administrative Analysis:
  • Analyze current administrative and office procedures.
  • Recommend revisions, deletions, and/or additions to improve efficiency.
  1. Standards and Procedures:
  • Assist in establishing and maintaining IT standards and procedures.
  • Recommend improvements for staff and operational efficiency.


Education & Special Licenses/Certifications

  • Degree Requirements:
  • Bachelor's degree in Information Technology, Computer Science, Business, or a related field of study; or an equivalent combination of formal education and work experience.

Experience

  • Six years of increasingly responsible information technology experience in the following areas:
  • Datacenter or network administration
  • Workstation support
  • Physical or cybersecurity
  • Physical infrastructure
  • Or an equivalent level of experience
  • Preferred Experience:
  • Supervisory experience
  • Cloud Computing experience

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