Tier 3 Support Technician

1 month ago


Ashburn, United States Franklin Fitch Full time

Are you looking for a change in your IT career?

Are you ready to take on new challenges in a dynamic environment?


If so, we have an exciting opportunity for you We are currently seeking a Service Desk Technician for a reputable Managed Service Provider located in Ashburn, VA. This role is perfect for someone who thrives in a fast-paced environment and is eager to make a difference.


Position Overview:

In this role, you will be responsible for:

  • Manning the service desk and handling tier 1 to tier 3 issues.
  • Performing maintenance for multiple clients simultaneously.
  • Providing managed device services, including checking networking devices and ensuring best practices are followed.
  • Collaborating with various clients out of the headquarters office.


What Makes an A+ Candidate:

We are looking for an end-user focused candidate who excels in a fast-paced environment. The ideal candidate will have experience in:

  • Systems Support: Break/fix issues, Group Policy Objects (GPO), Windows servers, Citrix, VMware, and SQL.
  • Network Support: Proficiency in Cisco ASA and Firepower (must-have), with familiarity in Palo Alto firewalls and Fortinet devices being a plus.


Must-Have Skills:

  • Cisco ASA and Firepower
  • Windows Server and VMware


Competitors to Consider:

We are open to candidates from various backgrounds, but we prefer to steer clear of those with extensive government sector experience.


If you meet these qualifications and are excited about the opportunity, we would love to see your resume Please apply now



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