Junior Support

eXcell has been staffing IT professionals at the top Fortune 100 companies for over two decades. Whether you are looking for a lower-level IT position or a high-level executive position, we are here to help you find the right opportunity.

We are currently seeking a talented Junior Support / Logistics Technician to join our client’s team onsite at Bothell, WA. The logistics portion would be 60% - 70% of the time.

Duties and Responsibilities:

• Responsible for shipping / receiving / inventory control

• Image systems with instruction

• Perform hardware repairs on laptops

• Provide first / second level contact and problem resolution

• Image / reimage laptops

• Provide phone support for software issues using remote control software

• Provide extensive software support for client inhouse developed software

• Provide timely communication on issue status and resolution

• Maintain ticket updates for all reported incidents

• Install, upgrade, support, and troubleshoot Windows 7, Windows 10, Microsoft Office 2010, and other authorized desktop applications

• Install, upgrade, support, and troubleshoot for printers / computer hardware

• Perform general preventative maintenance tasks on computers, laptops, and printers

• Perform remedial repairs on desktops, laptops, printers, and any other authorized peripheral equipment

• Use diagnostic tools to troubleshoot problems associated with network connectivity and workstation hardware / software

 
Skills and Qualifications:

• Bachelor’s degree or equivalent in Computer Science or related field

• Minimum 6+ months of IT experience

• CompTIA A+ certification required

• Experience with Windows 7-10, Microsoft Active Directory, utilization of GPOs, MS Office 365, PC hardware installation and troubleshooting, Enterprise anti-virus solutions, helpdesk ticketing systems

• Broad experience of IT with basic understanding of networks and servers

• Must have proven analytical, troubleshooting, and problem-solving skills

• Must have proven ability to multi-task, effectively determine priorities and meet SLA’s.

• Must be adaptable and flexible in a fast-changing industry and work environment

• Excellent communication, relationship-building, and internal customer service skills

• This position requires the ability to work in a project-based environment requiring flexibility and teamwork

 

$27.00 - $30.00 per hour 
 
Full COVID-19 vaccination may be required.
 
We offer a comprehensive benefit package that you can elect into including but not limited to: Health Insurance (Medical, Vision, Dental), 401k, Basic Life / AD&D, Supplemental Insurances Plans, Paid Time Off Plan, Paid Holiday, Paid Sick Leave plan, FSA / HSA Pre-Tax Benefits, Employee Discounts.
 
W2 only, no Corp to Corp. We are unable to sponsor H1B visas at this time. **eXcell™ Supports Equal Employment Opportunity** eXcell™, a division of CompuCom® Systems, Inc., a global company headquartered in Bellevue, Washington, provides IT staffing services and solutions to Fortune 1000 companies as well as small and medium business. For more information, visit www.excell.com.