Current jobs related to Service Center Representative - South Bend - Rose International

  • Call Center Representative, Customer Service Center, South Bend, IN

    2 months ago

    South Bend, United States 1st Source Full time

    ** Call Center Representative, Customer Service Center, South Bend, IN** **Job Category****:** Customer Service Center **Requisition Number****:** CALLC01122 Showing 1 location **Job Details** **Description** **POSITION SUMMARY** To provide quality service to clients via telephone, responding to both internal and external customers, and assist in customer...

  • Transportation Call Center Representative

    7 days ago

    South Bend, United States South Bend Community School Full time

    Transportation Call Center RepresentativePosition Title:Transportation Call Center Representative Salary Range:$11.44-$13.19 Contract Length:10-month contract Immediate Supervisor:Operations Supervisor Basic Function: The Call Center Representative is responsible for the daily incoming and outgoing communications from families and schools to the SBCSC...

  • Patient Service Representative

    1 week ago

    South Bend, Indiana, United States Beacon Health System Full time

    Job SummaryWe are seeking a highly skilled and organized Patient Service Representative to join our Infusion Center team at Beacon Health System. As a key member of our team, you will provide exceptional administrative support to our Director/Manager, ensuring the smooth operation of our department.Key ResponsibilitiesAdministrative Support: Provide...

  • Transportation Customer Service Representative

    2 weeks ago

    South Bend, Indiana, United States South Bend Community School Full time

    Job SummaryWe are seeking a highly skilled and customer-focused Transportation Call Center Representative to join our team at South Bend Community School. As a key member of our Transportation Department, you will be responsible for providing exceptional customer service to families and schools, ensuring that their needs are met and concerns are addressed in...

  • Call Center Representative

    7 days ago

    South Burlington, United States UVM Health Network- Porter Medical Center Full time

    *This role is on-site in South Burlington and not a remote position* JOB DESCRIPTION: Call Center Representatives provide front-line customer service to patients, staff, providers and other members of the UVM Health Network community. The Call Center is a central hub for calls to UVM Medical Center, Porter Medical Center, and Central Vermont Medical Center....

  • Patient Service Representative

    4 months ago

    South Bend, United States HealthLinc Full time

    **Patient Service Representative** **Department:** Administration **Location:** South Bend, IN Benefit Highlights: * Low Health Insurance Premiums! * Retirement Plan with a company match! * Life Insurance * Generous (Paid Time Off) PTO and Holiday Pay! For more, see our website: As a Patient Service Representative, you will be checking patients in and out...

  • Patient Service Representative

    2 weeks ago

    South Portland, Maine, United States Maine Medical Center Full time

    Job SummaryThe Patient Service Representative will provide exceptional patient care and support in a fast-paced Access Call Center environment. This role requires a friendly and courteous demeanor, excellent communication skills, and the ability to work independently and as part of a team.Key ResponsibilitiesPatient Interaction Greet patients in a...

  • Access Call Center Representative

    2 weeks ago

    South Portland, Maine, United States Maine Medical Center Full time

    Job SummaryThe Patient Service Representative will provide exceptional patient care and support in a fast-paced Access Call Center environment. This role requires a friendly and courteous demeanor, excellent communication skills, and the ability to work independently and as part of a team.Key ResponsibilitiesPatient Interaction Greet patients in a...

  • Customer Service Representative

    3 weeks ago

    South Bend, Indiana, United States The Salvation Army USA Central Territory Full time

    Position Overview:The Welcome Desk Associate plays a crucial role in ensuring that all visitors receive exceptional service at The Salvation Army Kroc Center. This position is designed for individuals who are passionate about providing a welcoming environment and assisting community members.Key Responsibilities:Deliver outstanding customer service to all...

  • Customer Service Representative

    3 weeks ago

    South Bend, Indiana, United States The Salvation Army USA Central Territory Full time

    Position Overview:The Welcome Desk Associate plays a vital role in ensuring that all visitors to the Kroc Center receive exceptional service. This position is essential for fostering a welcoming environment and providing support to our community.Key Responsibilities:Deliver outstanding customer service to all community members, ensuring a friendly and...

  • Field Service Technician/Industrial Mechanic

    2 weeks ago

    South Bend, Indiana, United States Triad Service Center Full time

    Job OverviewTriad Service Center is seeking a skilled Field Service Technician to join our team. As a Field Service Technician, you will be responsible for the service and repair of light industrial equipment in the South Bend, IN area.Key ResponsibilitiesDiagnose and repair light industrial equipment, including floor scrubbers, sweepers, handicapped carts,...

  • Team Lead, Customer Service Center, South Bend, IN

    4 months ago

    South Bend, United States 1st Source Full time

    ** Team Lead, Customer Service Center, South Bend, IN** **Job Category****:** Bank Operations **Requisition Number****:** TEAML001457 Showing 1 location **Job Details** **Description** **POSITION SUMMARY**Responsible for overseeing a team of Customer Service Center representatives, provides quality service to clients via telephone, responding to both...

  • Field Service Technician/ Industrial Mechanic

    3 weeks ago

    South Bend, United States Triad Service Center Full time $18 - $24

    Job DescriptionJob DescriptionTriad Service Center is seeking a qualified Field Technician for service and repair of light industrial equipment in the South Bend IN area. Equipment that is commonly worked on are floor scrubbers, sweepers, handicapped carts, checkout lanes, paint shakers and other commercial customer equipment found in large retail /...

  • Field Service Technician/ Industrial Mechanic

    2 months ago

    South Bend, United States Triad Service Center Full time

    Job DescriptionJob DescriptionTriad Service Center is seeking a qualified Field Technician for service and repair of light industrial equipment in the South Bend IN area. Equipment that is commonly worked on are floor scrubbers, sweepers, handicapped carts, checkout lanes, paint shakers and other commercial customer equipment found in large retail /...

  • HVAC Service Specialist

    3 weeks ago

    South Bend, Indiana, United States Nortek Data Center Cooling Full time

    Position Overview:Join Nortek Data Center Cooling as an HVAC Service Specialist, where you will play a vital role in addressing warranty-related service concerns for our Data Center Cooling product line. You will provide technical support and expertise to both end users and sales representatives, ensuring exceptional service delivery.About Nortek Data Center...

  • Financial Services Representative

    1 week ago

    South Bend, Indiana, United States Partners 1st Federal Credit Union Full time

    Job SummaryWe are seeking a highly motivated and detail-oriented Financial Services Representative to join our team at Partners 1st Federal Credit Union. As a Financial Services Representative, you will be responsible for providing exceptional customer service to our members, processing financial transactions, and assisting with various banking services.Key...

  • Customer Service Representative

    20 hours ago

    South Bend, Indiana, United States Indiana Farm Bureau Full time

    Customer Service RepresentativeWe are seeking a highly skilled and customer-focused Customer Service Representative to join our team at Indiana Farm Bureau. As a key member of our customer service team, you will be responsible for providing exceptional service to our customers, resolving issues, and ensuring their satisfaction.Responsibilities:Provide...

  • Customer Service Representative

    2 weeks ago

    South Bend, Indiana, United States Michaels Full time

    About MichaelsMichaels is a leading arts and crafts retailer that provides a wide range of products and services to customers. We are committed to delivering exceptional customer service and creating a welcoming environment for our customers.Job SummaryWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service...

  • Call Center Representative

    2 months ago

    South Burlington, United States The University of Vermont Health Network Full time

    *This role is on-site in South Burlington and not a remote position* JOB DESCRIPTION: Call Center Representatives provide front-line customer service to patients, staff, providers and other members of the UVM Health Network community.The Call Center is a central hub for calls to UVM Medical Center, Porter Medical Center, and Central Vermont Medical...

  • Customer Service Representative

    2 weeks ago

    South Bend, Indiana, United States Reef Technology Inc. Full time

    Job Summary:The Customer Service Representative ensures proper ticket handling and guest payments while delivering service that exceeds our customer/client expectations. The representative is responsible for taking payments and assisting guests as they enter or exit the property.Key Responsibilities:Greet arriving and departing guests in a friendly and...

Service Center Representative

3 months ago

South Bend, United States Rose International Full time

Date Posted: 06/13/2024

Hiring Organization: Rose International

Position Number: 465811

Job Title: Service Center Representative - Eligibility Specialist

Job Location: South Bend, IN, USA, 46617

Work Model: Onsite

Shift: Mon-Fri 8:00AM-4:30PM (30 min lunch)

Employment Type: Temp to Hire

Estimated Duration (In months): 13

Min Hourly Rate ($): 18.00

Max Hourly Rate ($): 18.00

Must Have Skills/Attributes: 10-Key, Computer Literacy, Customer Service, Data Entry, Typing, Verbal Communication, Written Communication

Nice To Have Skills/Attributes: Call Center, Case Management, Medicaid Systems


Job Description


**Only those lawfully authorized to work in the designated country associated with the position will be considered. **


**Please note that all Position start dates and duration are estimates and may be reduced or lengthened based upon a client’s business needs and requirements. **


The Service Center Representative - Eligibility Specialist is responsible for receiving high volume, often back-to-back, inbound calls about Medicaid, Supplemental Nutrition Assistance Program (SNAP) and Temporary Assistance for Needy Families (TANF) programs. Eligibility Specialist will assist customers by answer queries, handling complaints and troubleshooting problems in a professional manner ensuring effective resolution and customer satisfaction.


Start Date: July 24, 2024


Training:

• 9-10 Weeks with NO TIME OFF DURING TRAINING


Required Education:

• HS Diploma, GED, or equivalent


Preferred Education:

• Some College


Required Qualifications:

• Proven Customer Support or Client Service Representative Experience

• 2 years relevant professional experience or 1-year relevant experience and 1 year of extended education and the ability to handle complex service inquiries via telephone

• Accurate data entry (40 WPM or 10,000 KSPH)

• Ability to handle complex service inquiries via telephone

• Strong PC skills

• Understanding of work implications and ability to recommend solutions


Preferred Qualifications:

• Social services experience (Indiana Eligibility experience strongly preferred)


Soft Skills Required:

• Strong critical thinking and problem-solving skills

• Strong interpersonal skills

• Positive relationship-building with customers and state eligibility consultants

• Attention to detail; excellent organizational, verbal, and written communication skills

• Capable of executing many complex tasks simultaneously

• Team player with the ability to work independently

• Comfortable in a fast-paced, deadline-oriented environment


Work Environment:

• Work is constantly performed in an office environment

• Ability to remain stationary for an extended period

• Moderate difficulty assignments requiring judgment and issue resolution

• Qualified candidates are provided an extensive training program to be successful in this role


During calls, an Eligibility Specialist is expected to process applications and complete case maintenance activities such as changes to cases in the State eligibility system. Additionally, an Eligibility Specialist should ensure all client service issues are resolved in a timely manner and in accordance with stated policies and procedures. The Eligibility Specialist is responsible for:

• Taking inbound calls from Medicaid, SNAP, and TANF applicants, recipients, and other members of the community

• Handling high volume of inbound calls daily, which are often back-to-back, during the scheduled work shift to answer questions regarding the Medicaid, SNAP, and TANF programs

• Apply State and/or federal eligibility rules for applicant/recipient information assessment

• Verifying applicant/recipient data through system interfaces

• Facilitating the fulfillment of caller requests regarding eligibility information via a One Call Resolution approach while maintaining professionalism and empathy

• Communicating with applicants/recipients while researching and updating cases and documenting calls simultaneously

• Educating callers on program services and eligibility requirements while demonstrating excellent communication and customer service skills

• Serving as a liaison with customers regularly to meet program goals and maintain program services and eligibility, fostering positive working relationships

• Verify and entering applicant/recipient data into the State’s eligibility system and prepares cases for disposition by State Eligibility Consultant

• Processing cases and takes necessary action on missing information promptly

• Meeting Quality Assurance and performance metrics and stay updated on project and corporate policies

• Identify and escalating risks to management

• Attending all meetings and completes all trainings to stay informed on project/position updates

• Fulfilling all performance requirements associated with eligibility processes

• Performing additional duties as assigned by management


Benefits:

For information and details on employment benefits offered with this position, please visit here. Should you have any questions/concerns, please contact our HR Department via our secure website.


California Pay Equity:

For information and details on pay equity laws in California, please visit the State of California Department of Industrial Relations' website here.