Production Support Analyst

2 months ago


Boston, United States Gardner Resources Consulting, LLC Full time

The Production Support Analyst will provide 24/7 L2 Production Support in an onshore-offshore model, analyzing and resolving production issues/tickets.
As the primary technical resource, the analyst will work in rotating shifts and be on-call as needed, handling technical issues independently with a proactive and flexible approach.
High-level responsibilities include troubleshooting batch events in Informatica, Unix, and SAP; analyzing recurring problems; deploying code; recommending solutions in collaboration with external teams; and enhancing support processes through do Responsibilities:

  • Support the production support team and manage work assignments.
  • Design and implement process improvements.
  • Identify and execute remediation tasks to reduce production incidents.
  • Interact with business users for requirement clarification and incident resolution.
  • Provide workaround solutions for production batch issues.
  • Assign, track, and verify ticket resolutions.
  • Perform root cause analysis and implement permanent fixes.
  • Ensure compliance with corporate standards, policies, and regulations (SOX, PHI, PII).

cumentation and monitoring improvements.



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