Veterinary Technician/Assistant
2 weeks ago
Location: Duluth, GA / St. Joseph, MO (2 days a week in office, 3 days remote).
Shift: M-F, 40 hrs./week (9 A.M. - 6 P.M. EST)
Hybrid Schedule - 2 days a week in office, 3 remote.1st week of employment will need to be in office M, T, and H.
Additionally, if team members do not have sufficient internet to work (or if they have an outage in their area), they would be expected to come on-site to work since our offices are open.
Job Description:
Seeking a detail-oriented professional with veterinary experience to handle product inquiries, complaints, and adverse events for animal health products. Key responsibilities include:
- Responding to customer inquiries from veterinarians, technicians, pet owners, and sales teams via phone and email.
- Providing accurate information on product use, adverse events, and quality concerns.
- Documenting communications in compliance with regulatory standards (FDA, USDA, EPA, GMPs).
- Supporting internal teams and attending veterinary conferences as needed.
- Staying updated on veterinary practices and product knowledge.
- Preparing reports and analyzing call trends.
Requirements:
- Associate degree or higher in Life Sciences or Veterinary Technology.
- 3+ years of veterinary clinic experience (assistant or technician).
- Strong customer service, communication, and organizational skills.
- Proficiency in Microsoft Office; knowledge of regulatory compliance is a plus.
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