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Customer Care Representative

4 months ago

Matteson, United States Motion Recruitment Full time

Come join our team. Our client is looking for a Customer Care Representative for a 2-month contract in Matteson, IL 60443.


Our client is a global, values-driven corporation that leads the communications, automotive, and media industries. Apply today to be on a team that disrupts industries and builds a better future for the next generation.


Contract Duration: 2 Months

Required Skills & Experience

  • Partner with all parties informed of the status of open issues and will work closely with escalation partners to identify, document, and monitor any and all exceptions to the standard processes to create a list of best practices.
  • Maintaining relationships with existing customers includes problem-solving, consulting with dealers, and educating them about the client and ancillary partners.
  • Part of this process will include identifying, assessing, and resolving these issues and determining who needs communication on these issues, including central functions such as IT or Product, or any such client Partners.
  • May work across other departments to train on resolving different client issues.
  • Provide responsive, timely telephone, chat, and email support. Shall personally act as the single, point-of-contact for their issues from identification through resolution as often as possible (i.e. take the call and handle internally vs. transfer or provide other contacts).
  • Oversee/monitor the resolution to all problems, regardless of delegation to other departments.

What You Will Be Doing

  • High School Diploma or GED required College degree or equivalent experience preferred.
  • Minimum of 2 years of Call center and/or client interfacing experience.
  • Flexibility to work evenings, weekends, and holidays.
  • Able to multi-task and prioritize.


Applicants must be currently authorized to work in the US on a full-time basis now and in the future.