Customer Service Representative
4 weeks ago
Customer Service Representative – Louisville, KY
(Contract position)
If you have a passion for helping patients navigate their healthcare needs and enjoy working in a supportive call center environment, apply today
LHH Recruitment Solutions is seeking Call Center Representatives to join a Re-Enrollment Project and assist patients and healthcare providers via inbound and outbound calls. As part of the tier 1 customer support group, you will help patients re-enroll in a pharmacy sponsorship program, which provides financial aid for expensive medications, including cancer treatments.
Key Responsibilities:
- Inbound Calls:
- Re-enroll patients in a pharmacy sponsorship program.
- Assist patients with general questions and requests.
- Administrative Tasks:
- Document call details and update internal systems.
- Utilize Salesforce and proprietary systems to manage patient information.
Qualifications:
- Must pass a background check, drug screen, and education check.
- Strong communication and organizational skills.
- Comfortable handling both inbound calls in a fast-paced environment.
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