Customer Service Representative

4 weeks ago


Louisville, United States LHH Full time

Customer Service Representative – Louisville, KY

(Contract position)


If you have a passion for helping patients navigate their healthcare needs and enjoy working in a supportive call center environment, apply today



LHH Recruitment Solutions is seeking Call Center Representatives to join a Re-Enrollment Project and assist patients and healthcare providers via inbound and outbound calls. As part of the tier 1 customer support group, you will help patients re-enroll in a pharmacy sponsorship program, which provides financial aid for expensive medications, including cancer treatments.



Key Responsibilities:

  • Inbound Calls:
  • Re-enroll patients in a pharmacy sponsorship program.
  • Assist patients with general questions and requests.


  • Administrative Tasks:
  • Document call details and update internal systems.
  • Utilize Salesforce and proprietary systems to manage patient information.




Qualifications:

  • Must pass a background check, drug screen, and education check.
  • Strong communication and organizational skills.
  • Comfortable handling both inbound calls in a fast-paced environment.



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