Customer Service Team Lead
5 days ago
Join Answering Service Care 50 Years in Business: Where Excellence in Customer Engagement Meets Innovation.
At Answering Service Care, we're more than just a hub for business communication; we're pioneers in elevating customer experiences across diverse industries. With a steadfast dedication to professionalism, adaptability, and forward-thinking, we lead the charge in redefining service delivery.
Our Mission: To forge seamless connections between businesses and their clientele through tailored communication solutions, nurturing lasting relationships, and consistently surpassing expectations. Does a passion for customer service drive you? We're eager to connect with you whether you're seeking full-time or part-time opportunities
Team Lead Role:
Empathize. Communicate. Resolve.
The Team Lead in this role should be a well-rounded individual who is detail-oriented, can lead by example, handle sensitive information, maintain high professional standards, and contribute to the success of the organization.
Job Responsibilities and Duties:
- Overseeing Agents: Team Leads manage the floor and ensure agents meet quality standards.
- Problem Resolution: Provide guidance and support to employees in handling errors, problems, and complaints that may arise during customer interactions.
- Human Resources Support: Assist the Human Resources department in setting up walk-in applicants as needed
- Reporting: Prepare and manage reports using databases or word-processing software.
- Quality Assurance: Assist in monitoring and maintaining quality control of agents to ensure they deliver a high level of service.
Key Skills and Qualities:
- Empathy: Demonstrate a friendly, caring, and empathetic attitude, especially when dealing with customers and team members.
- Engaging Personality: Maintain an engaging and positive demeanor, fostering a productive and collaborative work environment.
- Problem-Solving: Exhibit strong problem-solving skills and a willingness to address challenges as they arise.
- Attention to Detail: Be highly attentive to small details and maintain an organized approach to tasks.
- Dependability: Have a strong attendance record, be punctual, dependable, and flexible, as the position requires working full-time, including a weekend shift.
- Accountability: Hold yourself accountable for your actions and set an example for your team, ensuring they also meet their responsibilities.
- Self-Motivation: Be self-empowered and motivated to achieve goals set by company leaders, particularly in terms of service quality and operational efficiency.
- Team Player: Collaborate effectively with team members and demonstrate a commitment to maintaining a productive work environment.
- Confidence and Creativity: Approach challenges and opportunities with confidence and creativity to find innovative solutions.
Compensation:
At Answering Service Care, we're thrilled to announce our aggressive pay structure. We believe in recognizing and rewarding hard work and dedication. That's why our starting wages are among the best in the industry:
Weekly Direct Deposit
Pay: $18.00 hr.
We're committed to supporting our team members as they excel in their roles and contribute to our collective success.
Benefit Highlights:
- Paid Training
- Health/Dental/Vision & Term Life
- PTO (Start earning on day one)
- 401k
- Employee Assistance Program (Free Training & Development Courses)
- Childcare Reimbursement up to $375 a month
- Gym membership reimbursement
- Company sponsored snacks
Core Values:
- Professionalism: Our foundation is built upon the pillars of integrity, respect, and a dedication to uphold the highest standards in every interaction.
- Agility: We navigate the ever-evolving business landscape with dexterity, adapting swiftly to changes while maintaining an unwavering focus on our clients' evolving needs.
- Innovation: Embracing the cutting edge, we drive innovation by continuously seeking new and improved ways to enhance customer experiences and streamline operations.
- Growth Opportunities: Here, career paths are illuminated with possibilities. We believe in nurturing the potential of every individual and offer tailored growth trajectories, ensuring your professional journey aligns with your aspirations.
Ready to join a company that values your talent and hard work? Apply now and let's start this journey together
Answering Service Care is committed to equal opportunity. We value and embrace diversity and inclusion of all Team Members. If you have a disability under the Americans with Disabilities Act or similar law, and you need an accommodation during the application process or to perform these job requirements, please contact HR@answeringservicecare.com
-
margate, United States Answering Service Care Full timeJoin Answering Service Care 50 Years in Business: Where Excellence in Customer Engagement Meets Innovation.At Answering Service Care, we're more than just a hub for business communication; we're pioneers in elevating customer experiences across diverse industries. With a steadfast dedication to professionalism, adaptability, and forward-thinking, we lead...
-
margate, United States Answering Service Care Full timeJoin Answering Service Care 50 Years in Business: Where Excellence in Customer Engagement Meets Innovation.At Answering Service Care, we're more than just a hub for business communication; we're pioneers in elevating customer experiences across diverse industries. With a steadfast dedication to professionalism, adaptability, and forward-thinking, we lead...
-
Field Service Team Lead
1 month ago
Margate, United States eXcell Full timeAs part of a leading IT managed services specialist with more than 12,000 associates worldwide, we rely on the personal relationships we build with our consultants and the clients who depend on them. Join the CompucomStaffing team.We have a new opportunity for a qualified Field Service Team Lead to join our team onsite in Pompano Beach, FL. This Lead must...
-
Field Service Team Lead FL
2 weeks ago
margate, United States eXcell Full timeAs part of a leading IT managed services specialist with more than 12,000 associates worldwide, we rely on the personal relationships we build with our consultants and the clients who depend on them. Join the CompucomStaffing team.We have a new opportunity for a qualified Field Service Team Lead to join our team onsite in Pompano Beach, FL. This Lead must...
-
Margate, United States Answering Service Care Full timeJoin Answering Service Care Almost 50 Years in Business: Where Excellence in Customer Engagement Meets Innovation. At Answering Service Care, were more than just a hub for business communication; were pioneers in elevating customer experiences across diverse industries. With a steadfast dedication to professionalism, adaptability, and forward-thinking, we...
-
margate, United States Answering Service Care Full timeJoin Answering Service Care Almost 50 Years in Business: Where Excellence in Customer Engagement Meets Innovation.At Answering Service Care, we're more than just a hub for business communication; we're pioneers in elevating customer experiences across diverse industries. With a steadfast dedication to professionalism, adaptability, and forward-thinking, we...
-
margate, United States Answering Service Care Full timeJoin Answering Service Care Almost 50 Years in Business: Where Excellence in Customer Engagement Meets Innovation.At Answering Service Care, we're more than just a hub for business communication; we're pioneers in elevating customer experiences across diverse industries. With a steadfast dedication to professionalism, adaptability, and forward-thinking, we...
-
Customer Success Manager
2 weeks ago
Margate, United States Answering Service Care Full timeJoin Answering Service Care Almost 50 Years in Business: Where Excellence in Customer Engagement Meets Innovation. At Answering Service Care, were more than just a hub for business communication; were pioneers in elevating customer experiences across diverse industries. With a steadfast dedication to professionalism, adaptability, and forward-thinking, we...
-
Customer Success Manager
3 weeks ago
Margate, United States Answering Service Care Full timeJoin Answering Service Care Almost 50 Years in Business: Where Excellence in Customer Engagement Meets Innovation.At Answering Service Care, we're more than just a hub for business communication; we're pioneers in elevating customer experiences across diverse industries. With a steadfast dedication to professionalism, adaptability, and forward-thinking, we...
-
Customer Success Manager
4 weeks ago
margate, United States Answering Service Care Full timeJoin Answering Service Care Almost 50 Years in Business: Where Excellence in Customer Engagement Meets Innovation.At Answering Service Care, we're more than just a hub for business communication; we're pioneers in elevating customer experiences across diverse industries. With a steadfast dedication to professionalism, adaptability, and forward-thinking, we...
-
Customer Success Manager
4 weeks ago
margate, United States Answering Service Care Full timeJoin Answering Service Care Almost 50 Years in Business: Where Excellence in Customer Engagement Meets Innovation.At Answering Service Care, we're more than just a hub for business communication; we're pioneers in elevating customer experiences across diverse industries. With a steadfast dedication to professionalism, adaptability, and forward-thinking, we...
-
Customer Success Manager
2 weeks ago
Margate, United States Answering Service Care Full timeJoin Answering Service Care Almost 50 Years in Business: Where Excellence in Customer Engagement Meets Innovation.At Answering Service Care, we're more than just a hub for business communication; we're pioneers in elevating customer experiences across diverse industries. With a steadfast dedication to professionalism, adaptability, and forward-thinking, we...
-
Customer Success Account Specialist
5 days ago
Margate, United States Answering Service Care Full timeJoin Answering Service Care Almost 50 Years in Business: Where Excellence in Customer Engagement Meets Innovation.At Answering Service Care, we're more than just a hub for business communication; we're pioneers in elevating customer experiences across diverse industries. With a steadfast dedication to professionalism, adaptability, and forward-thinking, we...
-
Customer Success Account Specialist
5 days ago
Margate, United States Answering Service Care Full timeJoin Answering Service Care Almost 50 Years in Business: Where Excellence in Customer Engagement Meets Innovation.At Answering Service Care, we're more than just a hub for business communication; we're pioneers in elevating customer experiences across diverse industries. With a steadfast dedication to professionalism, adaptability, and forward-thinking, we...
-
Customer Service Advisor
6 months ago
Margate, United States Rising Tide Car Wash Part time $12 - $15Company:Rising Tide Car Wash is a premium car wash brand dedicated to the empowerment of people with autism. Our mission is to invite communities to see the potential people with autism have to be elite employees. We’ve been covered on the Nightly News, FOX Business, The TODAY Show, and Sun Sentinel. Learn more about our story here.Job...
-
Customer Service Representative
4 weeks ago
Margate, Florida, United States Rising Tide Car Wash Full timeJob Description:Rising Tide Car Wash is a premium car wash brand dedicated to empowering individuals with autism. As a Customer Service Advisor, you will be the first point of contact for customers, providing exceptional service and educating them about our social mission. Your goal is to delight customers while assisting them in selecting from our car wash...
-
Janitorial Team Member
4 weeks ago
Margate, Florida, United States Tailored Brands Inc Full timeJob Summary:We are seeking a highly motivated and detail-oriented Janitorial Team Member to join our team at K&G Fashion Superstore. As a Janitorial Team Member, you will be responsible for maintaining the cleanliness and organization of our store, ensuring a positive and safe environment for our customers and employees.Key Responsibilities:Perform general...
-
Margate City, United States Hot Bagels & More Full timeJob DescriptionJob DescriptionJob Summary: The Customer Service Associate works in support of the store management team to facilitate and perform a variety of tasks including customer service, food and beverage preparation, cash register duties, general housekeeping and other related functions. The Customer Service Associate delivers an exceptional customer...
-
Lead Transporter
4 weeks ago
Margate, United States HCA Full timeDescription Introduction Do you want to join an organization that invests in you as a(an) Lead Transporter? At HCA Florida Northwest Hospital, you come first. HCA Healthcare has committed up to 300 million in programs to support our incredible team members over the course of three years. Benefits HCA Florida Northwest Hospital, offers a total rewards...
-
Team Member
4 weeks ago
Margate, Florida, United States Phoenix Organization, LLC Full timeJob Summary:We are seeking a motivated and team-oriented Food Service Team Member to join our team at Phoenix Organization, LLC. As a Food Service Team Member, you will be responsible for serving our guests hot and fresh food in a clean and safe environment in a friendly and fast manner.Key Responsibilities:Serve guests hot and fresh food in a clean and safe...
