Operations Manager

2 months ago


Brownsburg, United States TMC Transportation Full time

TMC Transportation is the nation's largest employee-owned, open deck transportation company. Founded in 1972, and headquartered in Des Moines, Iowa, TMC provides expert transportation services and supply-chain management solutions throughout the 48 contiguous states. If you're seeking a rewarding career at a dynamic company built on integrity, innovation and dedication to quality and customer service, then join us in our Destination of Excellence.

TMC Offers:

  • Competitive Salary
  • Comprehensive Benefit Package
  • 401(k) Plan
  • Employee Ownership - ESOP

TMC Transportation has an immediate full-time opening for an Operations Manager working out of our office in Brownsburg, IN.

PRIMARY FUNCTION:

The primary function of an Operations Manager is to manage all personnel within operations.

DUTIES AND RESPONSIBILITIES:

  • Monitor and track daily reports.
  • Complete annual performance reviews of fleet managers.
  • Review load assignments from Customer Service and review to ensure the appropriateness of such driver work assignments.
  • Notify the Customer Service department of issues/changes that might impact customer expectations or affect load assignments.
  • Promote safety throughout all areas of operations, including the dispatching of loads in accordance with the drivers hours of availability.
  • Focus on driver retention by understanding driver requirements/preferences, by monitoring driver performance to ensure driver requirements are being met, and by keeping drivers informed and motivated.
  • Participate in Quality Teams by conducting driver route and hold meetings.
  • Coaching and development of personnel. Including fleet managers and drivers
  • Resolve driver conflicts, problems, and requests with respect to matters such as, hometime, pay equipment, and load assignments.
  • Ensure awareness of and enforce company policies.
  • Ensure the operations remain a productive center by monitoring these processes and keep freight moving by repowers or dispatched when necessary.
  • Maintain records pertaining to driver performance and productivity.
  • Maintain records of the fleet manager's performance, productivity and policies.
  • Participate as an active member in Quality teams and attend company meetings, as necessary.



MINIMUM QUALIFICATIONS/EXPERIENCE:

  • Four-year degree, preferably in Transportation and Logistics, and/or relevant experience in transportation or related field.
  • Fluent in computer applications and keyboard proficiency.
  • Ability to function in a fast-paced work environment and tolerate stress.
  • Ability to plan and organize, attention to detail, problem-solving skills.
  • Excellent oral and written communication skills.

PHYSICAL REQUIREMENTS AND WORK ENVIRONMENT:

The physical requirements and work environment described are representative of those present while performing the essential functions of this job.

  • Must be able to sit and use telephone and computer, simultaneously, for extended periods of time.
  • Must be able to speak and hear clearly in a high volume telephone environment.



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