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Global IT Vendor Manager

2 months ago

Boston, United States MAM Gruppe Full time

Our client is committed to pioneering innovative solutions. Going beyond manufacturing, they lead the way in technological advancements while offering unparalleled customer support by proactively addressing potential challenges, to instead deliver tailored solutions.

Our client is currently seeking a Global IT Vendor Manager to join their team of dedicated professionals around the globe. You will play a crucial role in IT strategy, Operations, and Performance, to ensure compliance, efficiency, and commercial value.


Responsibilities:

  • Oversee the management and smooth integration of outsourced functions, ensuring minimal disruption to business operations while upholding high-quality standards.
  • Develop and execute IT procurement strategies aligned with the agency's objectives, emphasising cost-effectiveness and operational efficiency.
  • Foster strong partnerships with IT vendors, ensuring adherence to contractual obligations and facilitating open communication for feedback and improvement. Lead operational oversight, monitoring outsourcing partners' performance against established metrics and implementing corrective measures as needed.
  • Monitor and enforce service level agreements (SLAs), taking necessary actions to address any service deficiencies.
  • Ensure accuracy of billing for contracted services, including evaluating service credits and other pricing mechanisms.
  • Collaborate with internal departments to ensure outsourced activities comply with regulatory standards and company policies.
  • Negotiate new contracts with outsourcing partners, defining scope, performance metrics, timelines, and financial terms.
  • Identify and select outsourcing partners based on their capabilities, track record, and alignment with company standards.
  • Conduct risk management activities related to outsourcing, developing mitigation strategies and contingency plans for critical functions.


Qualifications:

  • Bachelor's degree in business, finance, IT, or related field.
  • Demonstrated experience (10+ years) in managing external outsourcing partnerships, particularly with top-tier offshore providers offering global technology services.
  • Proficiency in vendor management, with experience working closely with leading offshore IT providers.
  • Extensive background (10+ years) in global IT environments.
  • Ability to foster collaborative relationships with internal and external stakeholders across diverse cultures.
  • Strong skills in risk management, including the development of contingency plans to ensure operational continuity.
  • Excellent negotiation, management, influencing, and decision-making abilities.
  • Effective communication skills across all organisational levels.
  • Exceptional analytical, problem-solving, and organisational capabilities.
  • Proficiency in project management methodologies, certification preferred. Experience in complex contract and billing management.
  • Cross-functional leadership skills.
  • Business Language English