Operations Process Manager
2 months ago
Only candidates with US Work Authorization will be considered.
Scope of Responsibilities:
The Operations Process Manager is responsible for providing valuable insights to business operations, evaluating, and improving business processes. Also responsible for coordinating those process improvement initiatives, always having the holistic approach (end-to-end) to the solutions. Support Operations strategy definition and execution through initiatives, and projects, controlling and coordinating the area’s process catalogue portfolio and value chain.
Evaluate the efficiency and costs of established processes, developing improvement strategies, and facilitating changes. Support Operations areas to meet their objectives and goals by facilitating the creation and monitoring of KPIs. Coordinate quality forum among key stakeholders aiming to provide transparency across the different areas, setting action plans for enhancements, when applicable. Be aware of innovative practices and workflow technologies to support business process management.
Duties:
- Support defining strategic roadmap for Operations area;
- Coordinate preparation for monthly meeting with all Operations areas and team members;
- Coordinate strategic Operations projects and initiatives;
- Coordinate vendor’s relationship, when applicable;
- Provide operations reports when necessary;
- Control and maintain operations process catalogue, errors and exceptions logs as well as Operations area’s agenda of activities.
- Value chain mapping;
- Quality Forum coordination, establishing close partnership with all other areas of the bank, to ensure timely and flawless completion of all quality control for client data;
- KPIs dashboard monitoring;
- Support to audit requests;
- Explore workflow tools and solutions that would support automating and enhancing Operations processes; Managing the tool, creating flows and training necessary teams.
- BPM team management – staff recruiting, selection, guidance and training;
- Process reviews and action plans validation;
- Produce and monitor operations statistics;
- Ensure adherence to Bradesco Bank policies, procedures, auditing, and regulatory requirements;
Key skills:
- Strong communication skills and ability to build relationships among different areas and hierarchies
- Leadership skills, advocating for other areas to embrace transformation
- Project management and change management skills
- Adaptable and able to respond quickly to changing demands
- Excellent analytical and troubleshooting skills
Experience: expected +4 years’ experience with process management and quality.
Education: HS diploma or AA Degree in Business, Finance, Accounting, related field OR any combination of education, training, and experience that will provide the required knowledge skills, and abilities. Lean Six Sigma related certification desirable.
Language: Excellent Written/Verbal skills; Spanish and Portuguese desirable.
Equal Opportunity/Affirmative Action Employer, M/F/V/D
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