Parts / Service Specialist

2 weeks ago

Wilsonville, United States SWS Equipment, LLC Full time

The Parts/Service Specialist provides essential support to the Parts, Service, and Office departments. This role is responsible for assisting with Parts and Service requests, prospecting for new business, managing inventory, and ensuring effective communication and information distribution among colleagues. The Specialist plays a key role in understanding customer needs, communicating requirements, and confirming timelines. It is crucial that this individual can quickly learn and retain product-specific knowledge related to their responsibilities.

Essential Duties and Responsibilities

The essential functions include, but are not limited to the following:

·        Answer and field incoming calls and assist with walk-in traffic.

·        Identify errors and solve problems.

·        Perform data entry with attention to detail, keeping records and files organized.

·        Make decisive decisions and apply critical thinking.

·        Track, document, process, and verify information for Parts, Service, and Warranty transactions.

·        Enter information from Service Work Tickets to prepare for invoicing.

·        Handle projects, both large and small, as requested by management.

·        Translate customer repair requests into standard repair terminology.

·        Accurately calculate discounts, margins, and markups.

·        Field and fulfill incoming Parts requests verbally and in writing.

·        Maintain inventory control and organization.

·        Ensure cleanliness and organization of all areas, including customer-facing POS locations.

·        Handle shipping and receiving tasks.

·        Analyze customer needs, schedule services, and dispatch for maximum efficiency.

·        Attend weekly planning meetings.

·        Communicate and coordinate schedules with co-workers, customers, and vendors.

·        Enter, review, and process paperwork following applicable policies and procedures.

·        Review all paperwork before meetings and set up schedules.

·        Update and maintain the database.

Minimum Qualifications (Knowledge, Skills, and Abilities)

·        Proficient with Microsoft Office Suite: Excel, Word, and Outlook.

·        Intermediate experience with software and technology.

·        Project coordination experience is a plus.

·        Sage Software experience is a plus.

·        Forklift experience is a plus.

·        Strong multitasking abilities with the capacity to manage shifting priorities and timeframes.

·        Creative and innovative problem-solving skills, with sound judgment aligned to company standards and practices.

·        High attention to detail with a focus on accuracy.

·        Bright, energetic professional with excellent interpersonal skills and integrity.

·        Dependable, results-driven, and skilled in time management and organization.

·        Excellent verbal, written, and telephone communication abilities.

·        Geographical knowledge.

·        Self-motivated, able to work autonomously and within a team in a fast-paced environment.

·        Ability to relate to others in a sincere, straightforward, and credible manner.

·        Scan and organize completed service packets.


Physical Demands and Work Environment

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodation may be made to enable individuals with disabilities to perform the functions.

The employee is occasionally required to lift and/or move up to 50 pounds. The employee is occasionally required to stand for long periods of time; walk; use hands to finger, handle, or feel; balance; bend and reach with hands and arms. Occasionally required to climb ladders, sit, stoop, kneel, squat, crouch, or crawl. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, and the ability to adjust focus.


Note

This job description in no way states or implies that these are the only duties to be performed by the employee(s) of this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. All duties and responsibilities are essential functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities.


To perform this job successfully, the employee(s) will possess the skills, aptitudes, and abilities to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities. This document does not create an employment contract, implied or otherwise, other than an at-will relationship.


SWS Equipment is an equal opportunity employer, drug-free workplace, and complies with ADA regulations as applicable.


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