Gunsmith (Contract-Based)

About Us:

WOOX is known for its premium aftermarket gunstocks and accessories. We blend craftsmanship with superior customer support and are looking for a Technical Assistance Specialist to join our team. This contract-based role includes daily customer service, occasional product field testing, and consultancy projects.

Job Overview:

Your primary focus will be daily customer service, supported by occasional product field testing and consultancy. This remote role provides flexible work and compensation based on activity type.

Key Responsibilities:

1. Technical Customer Service (Primary):

• Respond to written inquiries via our ticketing system within 24 hours.
• Provide expert product guidance, ensuring all customer questions are addressed.
• Return customer calls as needed, within 24 hours (live answering not required).

2.Product Field Testing (Occasional):

• Conduct field tests on products and report findings to assist in product improvement.

3.Consultancy Projects (Occasional):

• Offer insights on new product designs and functionalities on a per-project basis.

Compensation:

• Customer Service:
• $10 per closed ticket (resolved email conversation).
• $40 per hour for calls, tracked through our service platform
• Product Field Testing: Paid per project.
• Consultancy: Hourly or project-based pay.

Requirements:

• Gunsmithing Expertise: Essential for accurate technical support.
• Effective Communication: Clear explanation of technical details to a range of customers.
• Customer Service Experience: Preferred for smooth interactions.
• Remote Work Setup: Reliable internet and phone line.

How to Apply:

Send your resume and a brief cover letter detailing your gunsmithing experience. If you’re passionate about firearms and value flexible work, we’d love to hear from you.