Front Desk Agent Hotel

2 weeks ago

Bastrop, United States MADHAV CAPITAL LLC Full time
Front Desk
 
Full Job Description 
 
JOB OVERVIEW: 
 
Check-in/check-out hotel guests in a timely and professional manner; process all payments according to established procedures.
 .
 DUTIES & RESPONSIBILITIES: 
 
  • Welcome guests in a friendly, prompt and professional manner.
  • Register guests, issue room keys, provide information on hotel services and room location. Answer phones in a prompt and courteous manner.
  • Up-sell rooms where possible to maximize hotel revenue.
  • Accurately process all cash and credit card transactions in accordance with established procedures including but not limited to posting all charges, completing cashier and other reports, preparing deposit, and counting/securing assigned bank.
  • Issue, control and release guest safe-deposit boxes.
  • Communicate any outstanding guest requests or issues to management that may require additional monitoring or follow-up.
  • Respond appropriately to guest complaints. Make appropriate service recovery gestures in order to ensure total guest satisfaction.
  • May routinely book guest reservations for individuals and/or groups that are requested either by phone or from within the hotel; process cancellations, revisions, and information updates on changes.
  • Promote team work and quality service through daily communications and coordination with other departments.
  • Perform other duties as assigned including guest room tours, concierge services, special guest requests, etc.
QUALIFICATIONS AND REQUIREMENTS: 
 
High School diploma or equivalent, plus one-year front desk/guest service experience. Some college preferred. Must speak fluent English.
 Other languages preferred. 
 
This job requires ability to perform the following: 
 
  • Frequently standing up behind the desk and front office areas
  • Carrying or lifting items weighing up to 50 pounds
  • Handling objects, products and computer equipment
  • Use a keyboard to operate various property management and reservations systems, etc.
Other: 
  • Will be required to work nights, weekends, and/or holidays.
Job Type: Full-time 
 
Pay: Starts at $11.00 per hour (depend on experience) 
 
Benefits: 
  • Employee discount
  • Paid time off (1 Year Anniversary)
  • Vacation Pay 
Schedule:
  • 8-hour shift
  • Day shift
  • Holidays
  • Monday to Friday
  • Night shift
  • Weekends
Education:
  • High school or equivalent (Preferred)
Experience:
 Hotel Experience: 1 year (Preferred)
  • Front Desk: 1 year (Preferred)
Work Location: 
 
  • One location

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