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Service Manager

4 months ago

Avon, United States RK Full time

Description

RK Company Overview

As a second-generation, family-owned enterprise, RK Industries, LLC (RK) offers a diverse range of construction, manufacturing, advanced fabrication and building services. Led by Rick and Jon Kinning, RK represents seven distinct lines of business that work together to provide seamless project collaboration. Our exclusive building methodologies, accredited safety standards and professional execution allow us to turn our customers’ greatest concepts into reality.

Position and Responsibilities Overview

Identify possible problems/issues and coordinate solutions. Prepare/oversee accurate scope letters. Facilitate the transfer of projects to the Service Projects Team. Ensure that all services provided by RK Service meet customer requirements. Show demonstrable, regular contact and support to and with assigned customers. Create scope summaries that clearly define project and maintenance contract pricing and responsibilities. Explain and define pricing and scope to our clients. Be the RK Service representative to ensure that there is a clear understanding & transfer of up to date information. Offer solutions and gather information to keep the project and maintenance contract scope clear and within budget. Gather jobsite information to provide estimating with all relevant data to insure an accurate bid on all assigned customer projects and maintenance. Attend job walks in coordination with Service Projects Team. Indirect supervision.  Requires the use of advanced techniques and knowledge within his/her function. Applies diversified knowledge of applicable principles and practices to a broad variety of assignments.  Makes decisions independently regarding complexities and methods. Supervision and guidance related largely to overall objectives, critical issues, new concepts and policy matters. Liaison to groups within and outside of his/her organization with responsibility to act independently regarding matters pertaining to his/her function. College/University graduate preferred with 7 years relevant experience or equivalent combination of skills and experience.

Qualifications

Scope summaries Pricing analysis  Customer relations Client complaint resolution Market strategy control Client reports

Company Benefits

Comprehensive medical plans with HSA and FSA options for you and your family. Generous 401(k) plan with immediate company match – 100% vested. Dental and vision insurance for your well-being. Short-term and long-term disability plans available after one year. Company provided life insurance and AD&D with options for supplemental buy-ups. Enjoy paid time off and holidays. Get paid weekly for your convenience.

In-house Programs

Elevate your skills with career development training at RK University. Unlock discounts on essential products and services like phones, internet and work apparel. Participate in fun company and team-building events. Make a difference with volunteering opportunities.

Partnership Programs

Access confidential counseling for personal issues and financial advice. Enjoy exclusive discounts on entertainment, including amusement park tickets and restaurant specials.

Safety is Our Top Priority

Comply with all company policies and procedures. All employees are accountable for safety and health and are empowered to stop work if an unsafe condition is present. Employees should immediately notify their supervisor so that the hazard may be corrected. RK Mechanical employees and subcontractors are required to implement and maintain all safety and health systems practices including the training requirements of RK Mechanical Orientation, shop specific orientation, CPR/First Aid/AED/Bloodborne Pathogens, Hazard Identification and Reporting, and OSHA 10.

Minimum Physical Requirements

Work outside, inside, and in dusty, noisy and hazardous areas. Work in high places, tight places, confined spaces and/or other adverse locations. Climb, balance, squat, kneel and crouch. Work in all types of weather. Must have working knowledge of all trade materials and tools. Ability to lift and carry 51 to 75 lbs. occasionally, and/or 31 to 45 pounds of force frequently, and/or greater than negligible up to 16 to 22 pounds of force constantly to move objects.

Why RK is a Great Place to Work

At RK, we take immense pride in our diverse business units, each specializing in delivering exceptional projects, products and services to our customers. What sets us apart is our unique ability to integrate these services, providing comprehensive solutions and offering our employees ample opportunities for growth and learning across different businesses.

RK Mechanical: commercial and industrial plumbing, mechanical, process and HVAC contracting. RK Steel: custom fabrication and manufacturing of structural steel and miscellaneous metals for various industries. RK Electrical: commercial and industrial electrical contracting and service. RK Water: groundwater dewatering and remediation, facilities water treatment and custom fabrication. RK Service: commercial and industrial building and maintenance services. RK Energy: custom fabrication for various industries requiring ASME and modular skidded solutions. RK Mission Critical: design and manufacturing for off-site constructed modular solutions.

Our commitment to excellence has been recognized with numerous awards for our outstanding performance and contributions, including high rankings in various categories from the Denver Business Journal and ABC’s Top Performers by Market, illustrating our broad expertise. We’ve been consistently recognized as a top private company and a leading employer by ColoradoBiz Magazine, and we're proud of our long-standing position as number one in the Top 50 Family-Owned Companies since 2011.

Our strong commitment to safety, wellness and employee development has earned us prestigious accolades:

ABC Step Awards ACCA Award Member AGC Safety Utah American Heart Association Fit-Friendly Worksite Award Wellness Workdays and Harvard Medical School Best Wellness Employer Certification Colorado Workforce Development Council Excellence in Apprenticeship Award Business Experiential Learning Commission Colorado Apprentice Award

In addition to our engagement with the community, we have been acknowledged in:

Denver Business Journal Corporate Philanthropy rankings Named among The Civic 50 Colorado as one of the most community-minded companies

Each of our business units has its own impressive list of awards and recognitions, such as:

Engineering News Record Top 20 Firms in Steel Erection ABC Excellence in Construction Awards AGC Awards for Construction Excellence Xcel Energy Top Trade Partner in Energy Efficiency USGBC LEED Program Member IECRM Annual Summit Awards MFG Magazine Colorado Manufacturing Awards