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HUB Assistant
4 months ago
Under general supervision, this position is responsible for assisting with all West Marine Pro Hub operations. The Hub Crew Members is responsible for understanding all operations of the Hub and being able to maintain Hub operations in the absences of the Hub manager. Coordinate order selection, order packing and shipment; Provide Hub, Store and /or Inventory Managers with timely information as needed. Load / unload van deliveries as directed, perform returns as per standards.
We are Boaters serving Boaters with a mission of More Water, Less Hassle Our Customers come to us to fulfill a need, complete a project on their boat, or gather items for a great day on the water; you guide your team to ensure Customers leave with the right products to make that happen. Each interaction with a West Marine Customer is an opportunity for you to exceed their expectations and ensure they remain a loyal Customer. West Marine is a Drug Free Workplace and Equal Opportunity Employer.
Duties/Responsibilities:
Work with Hub Manager to prioritize, process and deliver customer ordersDeliver excellent customer experience with every interactionExecute pick, pack, and ship to meet SLAs (service level agreement) for product fulfillmentUtilize an efficient pattern and method for pulling product to optimize timeUse proper methods for pulling and moving product to shipping processing locationProcess customer returns with in SLAsEnsure shipping station is neat cleaned and organized at all timesProperly replenish packing and shipping supplies dailyIdentify and escalate any bottlenecks impeding fulfillment to Hub ManagerAssist PRO customers with in-store purchases and product selectionAssist with put backs and store restockingAvailable to work a flexible schedule based on business needs, including nights, weekends and some holidays.Perform other job-related duties as assigned.Required Skills/Abilities:
Excellent verbal and written communication skills. Excellent interpersonal and customer service skills.Excellent sales and customer service skills.Excellent organizational skills and attention to detail.Excellent time management skills with a proven ability to meet deadlines.Strong analytical and problem-solving skills..Ability to function well in a high-paced and at times stressful environment.Education and Experience:
· High school diploma or equivalent.
Physical Requirements:
Must be able to lift up to 50 pounds at times. Ability to be mobile on the sales floor for extended periods of time.?
