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Director - Natural Resources Client Advocate

4 months ago

Philadelphia, United States WTW Full time

The Client Advocate is responsible for cultivating and maintaining client relationships that includes strategy development and execution at the insurance program level. They have ownership of the E365 Service plan, engaging expert resources and leading pricing and profitability efforts. The Client Advocate arranges WTW resources to provide coordinated service and placement to meet the client’s insurance and risk management needs. The Client Advocate has a strong connection to the client’s business and a fundamental understanding of the Natural Resources industry, thus this relationship is a business partnership with client decision makers. The Client Advocate contributes to and generates new opportunities with prospects by developing and closing on expanded business services, products, and solutions with existing clients. Client Advocates will have a growth target for existing clients and may have a new business revenue target for new/new business. They are ultimately responsible for client retention, client profitability, and delivery of all outcomes for their assigned clients. 

The Role

The Client Advocate’s main responsibility will be to provide an exceptional end-to-end client experience. This will include a primary focus on direct client engagement and will also require partnership and interaction with internal resources and functions to achieve the exceptional client experience. 

Responsibilities

Contributes to new business opportunities for new clients and develops business opportunities with existing clients Drives the RFP response process, including review, identification, and coordination of resources and expertise required, and ultimate document ownership  Engages with sales and broking to understand marketplace changes  Retains existing book of business and develop and strengthen client relationships – recognized as primary client relationship contact Establishes comprehensive understanding of client’s industry, business, and objectives Provides strategic planning and consulting advice to clients; monitors insurance and risk management needs in collaboration with WTW resource, practice, and industry groups. Recommends appropriate solutions throughout the policy term (including acquisition due diligence)  Drives creation and delivery of E365 Plan and Client Stewardship report Identifies, engages, and integrates delivery of all WTW internal resources to deliver on the client experience  Leads and mentors account team members  Maximizes the profitability and retention of their book of business Negotiates, creates, and delivers fee/compensation agreements to clients  Informs client’s insurance program design and strategy by working in conjunction with Broking to ensure utilization of appropriate analytical tools Drives design and delivery of client presentations/proposals, client advocacy reports, client service plans and schedules Drives the renewal process to establish and implement the client-specific renewal strategy. Collaborates with WTW resource, practice, and industry groups to develop and deliver renewal to clients. Ensures Group policy requirements are met (legal, regulatory & compliance)  Other duties as identified and appropriate to ensure exceptional client experience