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Account Representative II

4 months ago


Lansing, United States The Kendall Group Full time

Role Summary

:Reporting to the Business Development Sales Manager, the Account Representative II is a key member of the Business Development team. This role is responsible for prospecting new accounts and growing existing customer accounts that are not actively managed. This is a proactive sales role requiring this person to cold call potential new customers and regularly contact existing customers through phone calls and other communication methods. This will include engaging with the customer in a friendly and polite manner, assessing the customer’s needs, answering customer questions, and being knowledgeable of Kendall’s products and services. Exciting work you will do: The essential duties and responsibilities of the Account Representative II position will consist of, but are not limited to, the following: Reach out to potential customers and house accounts to sell Kendall products using various forms of communication, including phone calls, email, etc.  Close sales, provide exceptional customer service, and become an intricate component of our progressive team environment Own and develop opportunities passed from marketing, outside sales, and national accounts  Increase orders by suggesting related items or alternate products explaining features and benefits, and checking customer’s buying history  Manage estimation of quotes, answer questions about products, credit terms, warranties, and delivery expectations Actively manage pricing for customers Work cross-functionally with marketing and product expert teams to provide customers with relevant marketing material and support Act as a liaison between various Kendall resources to ensure timely resolution of all account issues, including but not limited to, project delays, warranty and repair issues  Keep CRM system up to date with account, contact and opportunity pipeline information Respond to incoming calls, faxes, and e-mail messages from internal and external customers in a prompt manner Stay knowledgeable on current, new and evolving product offerings Maintain quality service by adhering to Kendall Group policies, procedures, and standards Perform other duties as assigned Competencies you possess: Service Excellence Results, Action Oriented Accountability and Responsibility Understanding Others, Listening Problem Solving Teamwork and collaboration Priority Setting What you’ll need: Work Experience: 5 years’ of sales, customer service or similar relevant business experience Required Education: Bachelor’s degree or equivalent combination of skills and experience Analytics/Computer Skills: Experience working with MS Office; Ability to learn new software; Ability to decide which products to focus on and how best to reach customers Organization Skills: Highly organized and detail-oriented; ability to multi-task and shift priorities as needed; ability to work in fast-paced, continuously evolving environment Cross-functional skills: Ability to work well cross-functionally; provides excellent internal and external customer service Communication Skills: Strong interpersonal communications, problem solving, organizational and written/verbal communication skills Physical, Mental and Visual Skills: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disability to perform the essential functions. Ability to see, talk and hear Ability to sit for 8 hours a day Physical Environment: Normal office environment Qualifications we prefer but don’t require: Work Experience: 5+ years of inside sales experience; 2+ years of wholesale distribution experience in one of The Kendall Groups core industries.