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(CSR) Customer Service Representative

4 months ago

New Brunswick, United States Made Acquisitions Inc Full time
Benefits:
  • Bonus based on performance
  • Opportunity for advancement
  • Training & development

(CSR) Customer Service Representative

BENEFITS
  1. Competitive Compensation
  2. Team Environment
  3. Career Growth Opportunities
KEY RESPONSIBILITIES
We are seeking a Customer Service Representative to join our team. In this role, you will communicate with customers to identify their needs, process requests, escalate complaints, and provide helpful solutions that ensure they have a great customer service experience with our company. The ideal candidate is friendly, computer savvy, and is able to remain calm under pressure. 

DUTIES 
  • Conducting events-based presentations for our clients
  • Creating brand awareness and business development
  • Learning the foundations of sales and marketing techniques
  • Use best practices in customer service techniques to develop rapport and build relationships with customers
  • Document all customer interactions
  • Meet personal and team quotas
  • Attend trainings to maintain up-to-date skills and knowledge
REQUIREMENTS
  • High school diploma/GED
  • Previous experience as a Customer Service Representative or in a similar role is preferred 
  • Can easily overcome obstacles and roadblocks; be solution oriented
  • Excellent written and verbal communication skills
  • Understanding of active listening techniques
  • Ability to work well under pressure
  • Highly organized with the ability to prioritize projects and manage time effectively