Sr. Medical Office Coordinator

2 months ago

Timonium, United States Johns Hopkins University Full time

Job Req ID:

114679

Sr. Medical Office Coordinator

The Department of Oncology is seeking a Sr. Medical Office Coordinator (Sr. MOC)  to work under the general supervision of the administrative supervisor. The Senior Medical Office Coordinator performs patient scheduling, pre-registration, and telephone triage activities, using Epic while offering friendly, courteous, and confidential assistance to every patient. They are responsible for the day-to-day activities of Medical Oncology at Green Spring Station to ensure a smoothly functioning office and good patient relations. Resolves patient problems and/or refers patients to appropriate resources. Serves as a resource in a team environment.

The Sr. MOC provides administrative support for medical matters on behalf of physicians, and general academic/general administrative support. Adapts to changes in technology and software to ensure efficient office practice. The candidate is also responsible for a variety of patient-related activities, and is required to have a good working knowledge of the Green Spring satellite's clinical operation, patient care delivery model, and referral services. May serve in lead capacity to orient, train, and direct new medical office coordinators or other office staff.

Specific Duties and Responsibilities

Coordinates Sr. MOCs primary providers high-volume practice. Coordinates visits either within the department or between several departments. Schedules patients for laboratory tests, medical examinations, procedures, and admissions. Resolves any schedule conflicts. Use electronic health records (EPIC) to access, enter, and edit patient information. Relays information to patients regarding preparation for laboratory tests, examinations, and procedures. Assures all patient correspondence (consent, orders, history & physical, etc.) Is transmitted to correct areas on time to streamline patient processing, by fax or scanning. Assists patients, patients families, referring physicians, and third-party carriers to resolve patient-related issues. Registers patients for clinical appointments using a computerized database. Telephones and interviews patients and/or family members to obtain accurate pre-registration information and to confirm appointments. Communicate through Epic MyChart or print and mail directions, maps, and department-specific information to patients. Verifies and enters pre-registration and insurance information into the electronic health record (EPIC). Obtains and/or verifies patients demographic and insurance coverage data by RTE, telephone, or in person. Confirms appointments by Epic MyChart, telephone and/or mail. Fills vacancies due to cancellations. Obtains pre-certifications as required by patients health care insurers or managed care providers. Triage patient calls and medical issues. Answers patient medical questions where appropriate and determines if director/nurse response is required. Utilizes knowledge of practice and requirements of third-party payors to provide appropriate documentation to assure authorization/certification for medical services. Demonstrates awareness of limitations of institutional resources and seeks to maximize providers scheduling within this context. Proactively seeks to schedule/reschedule patients to efficiently utilize resources (e.g. backfill to cover cancellations or add urgent appointments). Assists patients or family members with completing medical insurance and disability forms. Arrange or assist in arranging patient transportation. Maintains primary providers templates, calendars, and schedules appointments and meeting rooms. Operates personal computer to access e-mail, electronic calendars, and other basic office support software. Discuss patients charges, if appropriate, with patients and/or patients families. Collects time of service payments, issues receipts, and prepares cash settlement records. In the absence of the financial counselor, close TOS payment end -of- day in Epic. Records incoming faxes and delivers them to the proper personnel. Responsible for special projects as assigned by the director or administrator. Scope of Responsibility Knows the formal and informal departmental goals, standards, policies, and procedures which may include some familiarity with other departments within the school/division. Sensitive to the interrelationship of both people and functions within the department. Decision Making Carries out duties and responsibilities with limited supervision. Makes decisions and establishes work priorities on essentially procedure-oriented operations.

Minimum Qualifications
High School Diploma or GED. Three years of progressively responsible medical office experience required. Additional education may be substituted for up to one year of experience. Medical terminology is required. Intermediate computer and proofreading skills are required.

Total Rewards
The referenced base salary range represents the low and high end of Johns Hopkins Universitys salary range for this position. Not all candidates will be eligible for the upper end of the salary range. Exact salary will ultimately depend on multiple factors, which may include the successful candidate's geographic location, skills, work experience, market conditions, education/training and other qualifications. Johns Hopkins offers a total rewards package that supports our employees' health, life, career and retirement. More information can be found here: .

Education and Experience Equivalency
Please refer to the job description above to see which forms of equivalency are permitted for this position. If permitted, equivalencies will follow these guidelines: JHU Equivalency Formula: 30 undergraduate degree credits (semester hours) or 18 graduate degree credits may substitute for one year of experience. Additional related experience may substitute for required education on the same basis. For jobs where equivalency is permitted, up to two years of non-related college course work may be applied towards the total minimum education/experience required for the respective job.

Applicants Completing Studies
Applicants who do not meet the posted requirements but are completing their final academic semester/quarter will be considered eligible for employment and may be asked to provide additional information confirming their academic completion date.

Background Checks
The successful candidate(s) for this position will be subject to a pre-employment background check. Johns Hopkins is committed to hiring individuals with a justice-involved background, consistent with applicable policies and current practice. A prior criminal history does not automatically preclude candidates from employment at Johns Hopkins University. In accordance with applicable law, the university will review, on an individual basis, the date of a candidate's conviction, the nature of the conviction and how the conviction relates to an essential job-related qualification or function.

Diversity and Inclusion
The Johns Hopkins University values diversity, equity and inclusion and advances these through our key strategic framework, the .

Equal Opportunity Employer
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

EEO is the Law

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