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Occupational Health Accounts Receivable Specialist I

3 months ago

Glen Allen, United States Patient First Full time

The responsibilities of this job include, but are not limited to the following:

Reviewing the status of accounts for OH clients as assigned; Conducting outreach to employers, insurance companies, Third-Party Administrators (TPAs), and patients via telephone and email to determine the status of claims and invoices and the steps necessary to complete for reimbursement; Conducting research into accounts with remaining balances and taking the necessary actions to achieve resolution; Re-filing or re-invoicing the appropriate responsible party for the amounts owed; Ensuring courteous and professional communication with all parties; Documenting efforts accurately and following up to ensure outstanding accounts are worked to completion and in a timely manner; Communicating effectively with the employer, insurance company, and TPA to understand the reasons for past due balances and identify solutions to prevent accounts from reaching this status; Working within OH to ensure information gathered is properly updated onto Industrial Client (IC) accounts as appropriate; Ensuring all Health Insurance Portability and Accountability Act (HIPAA) issues are addressed immediately and proper notifications are made to appropriate parties; Processing credit card payments while ensuring all compliance protocols are followed; Ensuring all productivity goals including the number of calls made and accounts worked daily are achieved on a consistent basis; Communicating trends or issues to the OH AR Supervisor; Performing other duties as assigned; Operating, using, and maintaining office equipment as trained.

Minimum education and professional requirements include, but are not limited to, the following:

Employee must be 18 years of age or older; High school graduate or equivalent; Experience working in outbound call center preferred; Knowledge of AR, OH Services, and WC preferred; Excellent verbal and written communication skills required; Ability to prioritize and multitask; Self-starter with the ability to work independently and achieve productivity goals; Computer skills required, including Microsoft Office applications (e.g., Excel, Word); Basic math and analytical/problem solving skills; Must be able to sit for long periods of time (4 to 7 hours at a time).