Customer Advocate Specialist I

2 months ago

South Jordan, United States University of Utah Full time

Overview

: University of Utah Health Hospitals and Clinics is an integrated academic healthcare system with five hospitals including a level 1 trauma center, eleven community health centers, over 1,600 providers, and a health plan serving over 200,000 members. University of Utah Health Hospitals and Clinics is nationally ranked and recognized for our academic research, quality standards and overall patient experience. In addition to our clinical delivery system, we have a School of Medicine, School of Dentistry, College of Nursing, College of Pharmacy, and College of Health providing education and training for over 1,250 providers annually. We have over 2 million patient visits annually and research grants exceeding $350 million.

How to Apply:

Submit your application online at Upload most recent up dated resume with work history and experience. Responsibilities Provides excellent customer service by resolving concerns and responding to inquires in a professional and engaging manner. Coordinates services provided to customers according to policies and procedures, and provides customer education, as needed. Maintains excellent schedule adherence and productivity standards. Handles all customer contacts in a timely and efficient manner. Customer contacts include patient scheduling requests, sending provider messages, customer inquires, complaints and feedback calls. Performs other administrative or clerical duties and projects as assigned by the manager.

Knowledge / Skills / Abilities

Ability to provide excellent customer service and a willingness to go above and beyond to meet the needs of the customer. Demonstrated excellence in verbal and written communications. Ability to respond appropriately to customer requests for one call resolution. Demonstrated computer literacy, including working knowledge of Microsoft Office applications. Ability to type at least 45 WPM. Ability to maintain a professional demeanor and high productivity in stressful or difficult situations. Ability to prioritize and multi-task in a fast paced environment. Demonstrated ability to apply the processes, activities, and tools associated with managing customer requests. Ability to report to work on time and avoid unnecessary absenteeism. Qualifications

Qualifications

Required

One year of experience in communications, customer service, a related medical field, or the educational equivalency. Qualifications (Preferred)

Preferred

Experience with Epic and Outlook.

Working Conditions and Physical Demands

Employee must be able to meet the following requirements with or without an accommodation.

This is a sedentary position in an office setting that may exert up to 10 pounds and may lift, carry, push, pull or otherwise move objects. This position involves sitting most of the time and is not exposed to adverse environmental conditions. Physical Requirements Color Determination, Far Vision, Listening, Manual Dexterity, Near Vision, Non Indicated, Reaching, Sitting, Speaking

Multi-lingual Candidates Welcomed

Interested in this opportunity?
Socialize this job opportunity to a friend, colleague, or family member:



  • Customer Service Delivery Advocate

    6 months ago

    South Windsor, United States Carvana Full time

    Customer Advocates with at least 2 years of customer-facing experience to build an exciting career at Carvana - the fastest-growing used automotive retailer in U.S. history and one of the four fastest companies to make the Fortune 500! Whether it's d Customer Service, Advocate, Delivery, Customer Experience, Service, Vehicle, Retail, Automotive

  • Customer Support Specialist

    1 month ago

    south jordan, United States ApTask Full time

    About the Role: We are looking for a dedicated and customer-focused Support Specialist to join our team as the primary point of contact for client inquiries. The role involves efficiently and professionally providing support for various account-related needs. This opportunity is ideal for individuals who excel in fast-paced settings and are committed to...

  • Customer Support Specialist

    1 month ago

    South Jordan, United States ApTask Full time

    About the Role: We are looking for a dedicated and customer-focused Support Specialist to join our team as the primary point of contact for client inquiries. The role involves efficiently and professionally providing support for various account-related needs. This opportunity is ideal for individuals who excel in fast-paced settings and are committed to...

  • Customer Support Specialist

    2 weeks ago

    South Jordan, United States ApTask Full time

    About the Role: We are looking for a dedicated and customer-focused Support Specialist to join our team as the primary point of contact for client inquiries. The role involves efficiently and professionally providing support for various account-related needs. This opportunity is ideal for individuals who excel in fast-paced settings and are committed to...

  • Customer Support Specialist

    3 weeks ago

    south jordan, United States ApTask Full time

    About the Role: We are looking for a dedicated and customer-focused Support Specialist to join our team as the primary point of contact for client inquiries. The role involves efficiently and professionally providing support for various account-related needs. This opportunity is ideal for individuals who excel in fast-paced settings and are committed to...

  • Manager of Customer Support

    2 weeks ago

    South Jordan, United States Canopy Full time

    Manager of Customer Support Canopy, South Jordan, UT About Us Canopy is a fast-growing SaaS company in South Jordan, Utah building simple, efficient software for accounting firms. We are looking to revolutionize the accounting space with modern, user-friendly software for a neglected industry. Our goal is to help our clients unlock the firm they've...

  • Guest Advocate

    2 months ago

    South Jordan, United States Target Full time

    Target - 11525 Parkway Plaza Dr [Retail Cashier / Customer Service / Team Member] As a Guest Advocate at Target, you'll: Create a welcoming experience by authentically greeting, every guest every time; Make a connection with guests by engaging in friendly and genuine conversation throughout each transaction; Welcome guests into self-checkout and provide...

  • Customer Service Support Specialist

    4 weeks ago

    South Jordan, Utah, United States Innova Solutions Full time

    At Innova Solutions, we are seeking a highly skilled Customer Service Support Specialist to join our team. As a key member of our customer service team, you will be responsible for delivering exceptional service to our clients.Key Responsibilities:Establish and maintain effective relationships with clients to deliver world-class service.Handle inquiries by...

  • Customer Service Representative

    4 weeks ago

    South Jordan, Utah, United States Target Full time

    Key Responsibilities:• Create a welcoming experience for every guest by authentically greeting them every time.• Engage in friendly and genuine conversation throughout each transaction to make a connection with guests.• Welcome guests into self-checkout and provide assistance as needed to ensure a smooth experience.• Scan and bag all guest items...

  • Customer Service Delivery Advocate

    4 weeks ago

    South Windsor, Connecticut, United States Carvana Full time

    About the Role:We're seeking a highly motivated and customer-focused individual to join our team as a Customer Service Delivery Advocate. As a key member of our Market Operations team, you will be responsible for delivering exceptional customer experiences in the field, while also representing our dynamic brand and values.Key Responsibilities:Deliver...

  • Offensive Security Engineer I

    4 weeks ago

    South Jordan, Utah, United States Merrick Bank Full time

    Merrick Bank is committed to delivering exceptional customer experiences and empowering underserved consumers to achieve their credit goals. To support this mission, we are seeking a highly skilled Offensive Security Engineer I to join our team.This role is responsible for operating, monitoring, and improving information security processes and systems that...

  • Patient Care Advocate

    1 month ago

    South Jordan, United States Justice Cannabis Co Full time

    Description Summary This position includes tips The Patient Care Associate (PCA) is responsible for delivering an exceptional customer experience. This role ensures all sales are compliant with state regulations and that customer needs are heard and met throughout the sales process. This position is also responsible for ensuring transactions are accurately...

  • Customer Experience Representative

    1 month ago

    South Jordan, Utah, United States B-Stock Full time

    Job Title: Customer Experience RepresentativeJob Summary:We are seeking a highly skilled Customer Experience Representative to join our team. As a key member of our customer service team, you will be responsible for delivering exceptional customer experiences through various forms of contact, including inbound telephone support, web-based chat support, and...

  • Customer Service Representative

    4 weeks ago

    South Jordan, Utah, United States ApTask Full time

    About the Role:We are seeking a dedicated and customer-focused Support Specialist to provide top-notch service to our clients. The ideal candidate will excel in a fast-paced environment and be committed to delivering quality service.Key Responsibilities:Handle inbound calls with professionalism, addressing inquiries related to Cash Management, online...

  • Customer Service Representative

    4 weeks ago

    South Jordan, Utah, United States Russell Tobin Full time

    Job SummaryWe are seeking a highly skilled Customer Service Specialist to join our team at Russell Tobin. As a key member of our service support team, you will be responsible for handling incoming phone calls regarding various service inquiries on accounts.Key ResponsibilitiesRespond to client inquiries with a high degree of accuracy and efficiency, while...

  • Customer Service Specialist

    4 weeks ago

    South Jordan, Utah, United States Russell Tobin Full time

    Pride Global/Russell Tobin is seeking a Customer Service Representative to support our client. This is an excellent opportunity to work with a dynamic team and gain valuable experience in the banking industry. The right candidate will have the potential to extend or convert.Job Title: Customer Support/Account Rep - SrLocation: Remote OpportunityDuration:...

  • Customer Support Specialist

    2 weeks ago

    South Jordan, United States Russell Tobin Full time

    If you have some background of customer service experience and are willing to grow a career within a respectable company, Russell Tobin is the right fit for you.Position: Customer SupportLocation: South Jordan, UTContract: 6-12 months (possible perm/extension)Pay Range: $21/h - $22/hModel: HybridPrevious customer support experienceAbility to contribute in a...

  • Customer Support Specialist

    2 weeks ago

    South Jordan, United States Russell Tobin Full time

    If you have some background of customer service experience and are willing to grow a career within a respectable company, Russell Tobin is the right fit for you.Position: Customer SupportLocation: South Jordan, UTContract: 6-12 months (possible perm/extension)Pay Range: $21/h - $22/hModel: HybridPrevious customer support experienceAbility to contribute in a...

  • Customer Support Specialist

    1 month ago

    South Jordan, United States Russell Tobin Full time

    If you have some background of customer service experience and are willing to grow a career within a respectable company, Russell Tobin is the right fit for you.Position: Customer SupportLocation: South Jordan, UTContract: 6-12 months (possible perm/extension)Pay Range: $21/h - $22/hModel: HybridPrevious customer support experienceAbility to contribute in a...

  • Customer Support Specialist

    1 month ago

    south jordan, United States Russell Tobin Full time

    If you have some background of customer service experience and are willing to grow a career within a respectable company, Russell Tobin is the right fit for you.Position: Customer SupportLocation: South Jordan, UTContract: 6-12 months (possible perm/extension)Pay Range: $21/h - $22/hModel: HybridPrevious customer support experienceAbility to contribute in a...