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Financial Counseling Representative I

4 months ago

Kyle, United States R1 RCM Full time

R1 is the leading provider of technology-driven solutions that transform the patient experience and financial performance of hospitals, health systems and medical groups. We are the one company that combines the deep expertise of a global workforce of revenue cycle professionals with the industry’s most advanced technology platform, encompassing sophisticated analytics, AI, intelligent automation, and workflow orchestration.

As our Financial Counseling Representative I, you will help the National Financial Counseling Team by completing financial screening for uninsured patients, identifying financial assistance programs for patients unable to meet their financial obligations, and explaining financial responsibilities for services received, payment options, and point of service collections on procedures to patients or parties responsible for payment. Every day you will work the clinical staff, case management, and Medicaid offices. To thrive in this role, you must provide excellent customer service by continuing to go above and beyond to create a great experience for patients. You must demonstrate strong attention to detail, the ability to multi-task, navigate between multiple systems simultaneously, develop trust and rapport with patients and communicate with compassion and authenticity relating to sensitive topics. Previous experience as a financial counselor in a hospital or relevant healthcare setting is a plus but not required for the role.

Please be advised, this is a full-time position. The representative will work of 40 hours per week, Monday through Friday, onsite at Ascension Hays hospital in Kyle Texas. The representative must be able to work 8:00am to 4:30pm CST. The representative must be up to date on all vaccines (including but not limited to annual flu shot). We can help you with your vaccines at no cost to you. The representative will need to pass a background check and drug screen. 

Here is what you will experience working as a Financial Counseling Representative I:

  • Providing assistance to uninsured patients and families in completing and filing Medicaid or assistance program applications with the appropriate agency and being familiar with all funding source options available
  • Contacting/checking insurance carriers and websites for non-automated eligibility and act as an advocate for the patient
  • When limited benefits plans are identified, counseling patients on their insurance benefits and recommending alternative sources of payment and financial assistance when appropriate
  • Providing patients and their families support with gathering necessary documents for Medicaid or assistance programs
  • Assisting in executing National Financial Counseling team initiatives to promote best in class uninsured patient screenings and conversion activities
  • Serving as liaison between Case Management, Clinical Staff, Medicaid Vendor, and Family Independence Agency to assist patients and families in completing assistance program applications and determine eligibility and coverage
  • Notifying manager, physician and servicing department of possible delay of service for any elective, non-urgent admissions, procedures and scheduled diagnostic testing which have not been approved prior to the date of service
  • Consistently meeting productivity goals and driving high quality work output; performing all other duties and projects as assigned

Required Qualifications:

  • High School Diploma or GED

For this US-based position, the base pay range is $17.87 - $23.05 per hour . Individual pay is determined by role, level, location, job-related skills, experience, and relevant education or training.

The healthcare system is always evolving — and it’s up to us to use our shared expertise to find new solutions that can keep up. On our growing team you’ll find the opportunity to constantly learn, collaborate across groups and explore new paths for your career.


Our associates are given the chance to contribute, think boldly and create meaningful work that makes a difference in the communities we serve around the world. We go beyond expectations in everything we do. Not only does that drive customer success and improve patient care, but that same enthusiasm is applied to giving back to the community and taking care of our team — including offering a

R1 RCM Inc. (“the Company”)