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Customer Service Representative II_MA10

4 months ago

Skaneateles, United States US Tech Solutions Full time
Job Description: The Services Order Fulfillment Coordinator is the first point of contact for all customer inquiries related to the Repair, Calibration, and Service of Client products. In this role, you will be responsible for coordinating and supporting requests involving service from the point of initial customer inquiry through remittance. Candidate will need to be local and will eventually be - remote work weekly once training is complete.
Responsibilities: Support day to day needs of all customer requests, including quotations, RMA creation, order processing, and billing resolution. Coordinate the assessment, evaluation, and troubleshooting of Waygate Technologies products throughout the repair and calibration process. Provide customers with technical support via telephone and email as needed, while building and maintaining strong customer relationships Ensure that timely follow-up is given to orders that require additional customer information and /or purchase orders. Pro-actively work with the Manufacturing and Service Teams to uphold daily operational rhythms to meet or exceed all internal and external expectations. Coordinate product delivery dates between several production sites using SAP, for both domestic and international orders. Develop and foster relationships with supply chain, engineering, account managers and channel partners. Utilize to communicate with customers and create accounts/contacts  Ensure adherence to all Client compliance issues related to Know Your Customer policies, International Trade Controls, Health & Safety, and all other matters of legality and ethics Maintain a customer focus while working in a fast-paced data-driven environment - Embrace full wing to wing ownership of all commercial operations transactions.
Required Skills:
+ years experience in a Customer Care or Service Support role, preferably in an Industrial setting
Prior experience utilizing SAP for quotation/order creation, invoicing, or material management.

Education:
Associates Degree from an accredited College or University (OR High School Diploma / GED from an accredited school or institution with a minimum years of experience in Industrial Services)