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Assistant Installation Manager

4 months ago

Grand Rapids, United States Leaf Home Full time

Meet Leaf Home, the leading provider of technology-driven home solutions that is on a mission to make homeownership easy. With more than 50% of consumers worried about the cost and effort of home maintenance, we focus on delivering remarkable, end-to-end experiences. Trusted by more than 1 million homeowners across US and Canada, Leaf Home is America’s largest Direct to Consumer full-service provider of branded home services and products. Leaf Home and its products, including the patented LeafFilter gutter protection system, have earned numerous awards and recognition from Good Housekeeping, Qualified Remodeler, Angi, Consumer Reports, This Old House and other consumer review platforms.

Powered by people, Leaf Home's innovative products and services are delivered with convenience, trust, and quality via 200+ regional sales and installation offices along with comprehensive field support offices in New York and Hudson, Ohio. We believe we win together. Leaf Home has been consistently named one of the fastest growing private companies by Inc 5000 and recognized as a top employer nationally. Benefits of working at Leaf Home are wide-ranging and include:

Industry-best compensation packages | Fully paid health, dental, vision insurance | 401k with company match | Paid Time Off including paid parental leave | Individualized career development programs | On-demand lunch program | Childcare assistance | Free gym membership | Employee assistance programs, including legal, financial planning, and counseling | Employee discount marketplace | Employee Resource Groups such as VetConnect, DEI Committee, Women’s Committee

Apply today and together we will unlock millions of customers' dream homes and your dream career at Leaf Home. 

Position Summary: The Assistant Installation Manager is responsible for supporting the daily operations of the installation department. This may include assisting with daily inventory distribution and warehouse duties, installation production scheduling, pre-construction walkthroughs, service scheduling and follow-up, and third-party installer recruiting and training.

Essential Duties and Responsibilities:

Assist the Installation Manager in daily operations of the installation department including job production scheduling, warehouse and inventory distribution and counts, service scheduling and resolution, and pre-construction walkthroughs. Assist as needed with the recruitment, onboarding, and training of third-party independent installers. Work with the Installation Manager to ensure the daily installation schedule is attained. Accurately enter job orders into the operations app for scheduling, inventory, and job costing purposes. Order product based on job specs and products related to the installation process to maintain adequate stock and custom inventory. Work with the office administrative staff to ensure organized work and flow of jobs from schedule to installation completion. Perform administrative duties such as building job packets and solving funding issues. Assist third-party installation partners on job sites as needed with product staging and transport. Partner with Service and Sales Operations teams to proactively address customer issues and resolve on first service call. Work with the Field Trainer on individual performance, abilities, and capacities of the installers. Collaborate with all office and corporate functional teams to meet/exceed office and regional goals. May be responsible for the loading and unloading of trucks, inclusive of shipping and receiving, as well as checking merchandise depending on location. May be responsible for properly installation various company home solution products in customer’s homes based on volume and staffing. Follow established job site safety rules, OHSA guidelines, and company safety policies and procedures. Performs other duties as assigned by supervisor. 

Experience and Minimum Qualifications:

High school diploma or equivalent. Experience in home improvement construction and/or residential installations such as walk-in tubs, windows, stairlifts, water filtration systems, gutter and gutter protection installation, kitchen refacing, etc. Project management experience. Ability to juggle various work activities and shift their attention from one task to another to meet the demands of different stakeholders without “dropping the ball.” Ability to thrive in a fast-paced, high-energy, team-oriented environment and have a “roll up your sleeves” and “win every day” mentality. Hold oneself accountable and responsible while being self-driven in accomplishing goals. Detail-oriented and can focus on task at hand by finding the most efficient and effective pathway to completion. Excellent verbal and written communication skills at all levels to communicate with internal and external stakeholders articulately. Ability to logically connect ideas, scrutinize and evaluate arguments, find inconsistencies and errors in work, solve complex problems, and engage in reflection. Ability to provide timely and empathetic service through all communication channels keeping peer and customer needs first. Must hold a valid driver’s license. Must have reliable transportation to/from job site to perform job duties. Must be comfortable ascending and descending ladders of varying heights to perform services. Proficiency using Microsoft Office Suite (Outlook, Word, Excel, PowerPoint, Project, and/or Access). Must be legally authorized to work in country of employment without sponsorship for employment visa status (e.g., H1B status). 

Preferred Knowledge, Skills, Abilities or Certifications:

Experience in skilled trades such as plumbing, electric, carpentry, etc. Leadership experience. 

Travel Requirements:

Local travel required.

Overtime/Additional Hours Requirements:

Additional hours may be required (exempt positions).

Physical Requirements:

Field office/manufacturing/construction environment. Performs indoor work in a climate-controlled environment and performs work outside in varying temperatures and climates. Medium work. Exerting up to 50 pounds of force occasionally, and/or up to 30 pounds of force frequently, and/or up to 10 pounds of force constantly to move objects.

Diversity and Inclusion Statement

Leaf Home is committed to creating a diverse environment and is proud to be an equal opportunity employer. We strive to create an environment that embraces differences and fosters inclusion.

Equal Opportunity Statement

Leaf Home will recruit, hire, train, and promote persons in all job titles without regard to race, color, ancestry, national origin, gender identity or expression, sexual orientation, marital status, religion, age, results of genetic testing, veteran status, or physical/mental disability (except where the disability prevents the individual from being able to perform the essential functions of the job and cannot be reasonably accommodated in full compliance with the law).