Customer Service Representative
3 weeks ago
Overview
Bags, a SP+ Company, is driven by Our Promise, “Making Every Moment Matter for a World on the Go.” Our team understands that time is scarce, so we are intentional about putting ourselves in the shoes of those we serve. The result is a unique combination of talented people and industry-leading technology that enables SP+ to prioritize each and every moment, recognizing that the time colleagues, clients and customers invest in us must always matter.
Salary Range: $12.00 - $15.00 per hour. This range factors in tips.
A Bellman's responsibility includes escorting arriving and departing guests in a friendly and courteous manner to and from their accommodations, transporting and handling luggage. They must maintain a high level of customer service and use extreme care when handling guest belongings.
You will...
Read and match luggage tags, write claim tickets and detach portion to give to guest Escort customers to accommodations, visually inspect room and respond to any guest requests. Organize and store luggage as necessary in a designated area Answer questions and offer assistance giving accurate information regarding all hotel service to the guests Knowledgeable of the area around resort
You have...
Excellent verbal communication skills At least 18 years of age Must be able to push heavy, bulky luggage carts Must be able to lift up to 70 lbs. Must be able to meet appearance guidelines listed below Must be able to work in outside weather conditions Must be able to work a variety of shifts including AM shifts, PM shifts, weekends and holidaysAppearance Guidelines
Employees are expected at all times to present a professional business-like image, even when working behind the scenes. It is the policy of the Company that each employee’s dress, grooming, and personal hygiene should be appropriate to the work situation and be consistent with the Company’s business standards.
With the exception of a fully-grown mustache, beard, or goatee all men must be clean shaven. No visible tattoos or body piercings are allowed. Any tattoos must be covered by your uniform or other means agreed upon by management. Clean & well-maintained approved uniforms must be worn on shift Additional requirements as specified by managementWhile performing the duties of this job, the employee is regularly required to use hands and fingers and to communicate with customers and fellow employees. The employee is frequently required to sit; reach with hands and arms; stand; walk. The employee is also frequently required to climb, balance, stoop, kneel, and crouch. In addition, the employee is required to of twist, turn, stretch, and bend on a frequent basis. The employee must be able to lift and move up to 75 pounds regularly. The employee must be able to move in a relatively quick manner. Specific vision abilities required by this job include Close vision, Peripheral vision and Ability to adjust focus.
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SP+ is an equal opportunity employer committed in policy and practice to recruit, hire, train, and promote, in all job classifications, without regard to race, color, religion, sex, age, national origin, citizenship status, marital status, sexual orientation, veteran status, disability or other classes protected by federal or state law. SP+ does not tolerate harassment of or retaliation against any employee or applicant on the basis of these characteristics, or because the individual exercised his or her EEO rights.
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