Classroom Trainer

4 months ago

Raleigh, United States Swissport International AG Full time
Overview

Are you ready to take flight in a dynamic and fast-paced aviation industry? As a global leader in aviation services, Swissport provides Ground Handling, Cargo Handling, and Passenger Services to over 300 million passengers annually. Our mission is simple – “To provide the aviation industry with consistent and tailor-made solutions around the globe, for a better customer experience.” 

We believe that our people are what differentiates us from our competition. At Swissport, we are driven by our core values of Show You Care, Do the Right Things and Win as a Team, and we are currently seeking dedicated individuals, who align with these values, to join our team at various locations across the globe.

Job Summary

The Classroom Trainer will serve as a creative and tactical member of the Training team. The Classroom Trainer will be responsible for partnering with subject matter experts (SMEs) to develop training materials and relevant learning content for multiple operational lines of business. Once developed, the Classroom Trainer will also be responsible for delivering and facilitating instructor-led training (ILT) materials and content for designated stations/locations.

The Classroom Trainer may also be responsible for serving as an OJT Trainer at specific stations/locations based on business needs and/or to ensure specific requirements are met.


The expected pay rate is $27 - 32/hour. Full-time employees are offered a range of health and wellness benefits as well as 401(k) with company match paid vacation time, sick time, and company paid holidays.

Responsibilities

Transform business priorities into learning solutions by developing relevant content to meet training objectives. Design and develop detailed training in various formats such as instructor and virtual instructor led training, e-learning, self-directed training, on-the-job training, and relevant training materials. Deliver and facilitate initial and recurrent training in accordance with global and local standards. Apply rapid learning development techniques. Maintain regular and effective communication and strong working relationships with subject matter experts (SMEs) to ensure training relevance. Partner with Learning Technology & Compliance Manager to publish learning materials. Forecast & plan for new hire and recurrent training needs, which requires maintaining on-going communication and coordination with Training Regional Manager, local HR and Operations team(s). Administer required examinations and/or reports for training programs in accordance with global and local standards to maintain compliance. Training generalist for all lines of business and specialist for designated functional training. Responsible for the New Hire tracking process to ensure a smooth transition to the operations. Manage on the job coaching program for designated area / functions and serves as tier one support for local certified coaches. Responsible for maintaining timely and accurate training records (digital and paper) for all employees within designated area & functions. Perform other duties as assigned.

Key Knowledge, Skills, and Abilities

Ability to travel up to 15% to support job responsibilities. Demonstrated experience creating engaging learning activities and compelling course content through development tools such as Articulate, Adobe Suite, Captivate, Microsoft Publisher, and/or Walk-me Strong communication skills, both written & verbal Experience using Microsoft Suite of Applications Experience using web conferencing tools. Manage time and priorities to meet deliverables. Ability to work in a fast-paced environment. Ability to pass security clearance and possess a valid driver's license. Strong communications skills and ability to influence without authority to achieve a common goal. Strong situational awareness with the ability to solve for complex challenges. Customer Service oriente Flexibility to work various shifts to accommodate training demands during off peak hours. Ideal candidate will also have demonstrated knowledge of adult learning processes, instructional design techniques, and evaluation methodologies. Ability to work in a fast-paced, challenging and changing environment. Ability to create and delivery dynamic presentations, slide decks and training materials. Subject matter expertise within a minimum of disciplines within Aviation Services Maintain Aviation/logistics industry and SPI regulatory training certifications required to serve as a trainer for designated functions.

Qualifications and Competencies

3-5 years’ work experience 2+ years’ experience designing and developing content Customer service experience Exposure to the aviation services industry preferred Minimum 3 years of industry experience – Ground Handling, Cargo, and / or Fueling operations Minimum 1 year of experience serving as classroom instructor or 2 years serving as On-the-Job (OJT) Training or Coaching experience. High School Diploma or equivalent additional experience demonstrating ability to resolve complex problems, foster and maintain positive working relationships with multiple stakeholders and effectively balance multiple competing priorities.

What we offer

401(k) Dental insurance Health insurance Life insurance Paid time off Retirement plan Tuition reimbursement Vision insurance

At Swissport, we believe in diversity, equal opportunity, and the power of our values to drive our success. We are committed to providing a workplace that fosters inclusion and where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

Join Swissport today and be part of a team that connects the world of aviation

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