Technical Vendor/Pro

3 months ago

Chantilly, United States USM Full time

JOB DESCRIPTION

Position: Technical Vendor/Project Manager**Scenario:replacing a contingent worker who was in the spot from 8 months - oversold abilities with Vendor management in the tech world - must have strong Project management skills - proactive - solid communications and problem solver. The person in the role was making $65 and would like to keep this BR budget, if possible. **Team:InfoSec and InfrastructureMode:long term contract with strong potential to convert so no visa options and we want candidates comfortable with salary range around $150K but please do NOT quote our ranges.Rates:we expect to see candidates in the $65/hour pay rate range, but share best optionsProfile:Strong communication and project management skills within a technical infrastructure environment with solid service management and service delivery experience working with vendors, etc.Location:Remote (working core EST hours)Process:submit submissions notes w/details how the candidate fits the profile along with LinkedIn profile > 3 step interview process:
.5 video interview w/manager (remote interview protocol) followed by 2 separate executive sessions > verification/equipment shipping > start 8:45am EST on the Tuesday selectedAbout the TeamCollege Board has transformed into a post-Agileorganization, embracing DevOps and Cloud-native systems, with the goal of improving speed and reliability of service delivery in support of our mission. Our team consists of engineers with a unique blend of skills and experiences, yet we underline the value of each individual and celebrate the successes of the TEAM. We build solutions to help reimagine and reshape engineering practices within College Board. We work with Product DevOps, Network Engineering, Security, and Infrastructure teams to design, build and manage robust infrastructure solutions in AWS at scale. We build strategic partnerships with vendors to fulfill services that are outside of our core competencies. We swarm sometimes and we go deep on an individual basis at other times. We learn and we teach. We are creative and value the merit of ideas.About the OpportunityAs a Vendor Manager, you are a leader, relationship builder, an advocate for the College Board, a catalyst, and a collaborator. You understand Device as a Service (DaaS), service delivery, cloud software delivery and the tools and processes that empower efficient and resilient delivery that adheres to top-notch service management practices. You thrive in an environment with a strong mix of creativity and productivity. Your eagerness and vision enable you to lead, create and learn complex solutions. Your excellent communication and mentoring skills allow you to effectively articulate solutions to the team while bringing them up to speed, enabling all to make healthy contributions.In this role, you will:Strategy & Communication (40%)· Solution and maintain Service Management and Service Delivery best practices.· Contribute to technology strategy and planning. Conduct research on emerging vendors and technologies in support of systems development efforts and recommend processes, technologies that will increase cost effectiveness and systems flexibility.· Conduct and lead vendor reviews of monthly invoices, service statistics (SLAs/SLOs, closer rates, etc.).· Lead in the identification and resolution of service efficiencies to drive cost and service optimization.Design & Implementation (40%)· Build and design solutions using the best practices of Service Delivery and Service Management. Manage day to day operations, plan for strategic improvements · Continuously develop the skills required to work as part of the agile team in a poly-skilled development environment.· Being a subject matter expert in current technological capabilities such as Device as a Service (DaaS), Service Delivery and Service Management.· Develop and/or modify processes/services to automate/optimize the many DaaS services.· Collaborate to define transformation patterns/processes with cross department service dependencies to ensure end to end delivery of DaaS use cases.· Partner with domain SMEs (ISO, Infrastructure, Network, Observability, ITAM and Operations) to analyze the features and capabilities required to support DaaS.· Work with technology leaders to understand business objectives and align services and vendor product offerings with those objectives.· Contribute to the development and growth of the Vendor Management Program, through thought leadership, design and implementation of processes and the management of SLAs/SLOs.· Manage the service queue, approve requests when applicable.· Work with ITAM and the vendor to ensure supplies are at par levels, manage end user tech refreshTeam Management (20%)· Lead Service Delivery/Management process efforts and mentor staff in the development and usage of these best practices and solutions to ensure optimum vendor performance and ROI· Ensure monthly invoices are accurate to pricing model, meet SLAs/SLOs as defined within vendor contracts and penalties are applied when appropriate.· Continuously look for process improvements to drive more efficient service delivery and greater ROI· Build bridges and strategic partnerships with our vendor partners and College Board leadershipAbout You· A Bachelor's or masters degree in the field of computer science or related field preferred.· Professional training and/or certifications using ITIL, Service Design/Management etc.· Experience with:o Process design and implementationo IT Asset Management, Service Design and Management· Excellent communication and collaboration skills - working cross-functionally with other teams, multiple vendors and stakeholders in a fast-paced environment.· Ability to present ideas in business-friendly and user-friendly language.· Demonstrated ability to develop and maintain good customer working relationships.· Exceptional analytical, conceptual, and problem-solving abilities.· Technical knowledge of Cloud Computing and DevOps.· Ability to conduct research into emerging technologies and trends, standards, and products as required.· Able to prioritize and execute tasks in a high-pressure environment.· Willingness/ability to work off-shifts (evening, night-time, weekend) as necessary.About Our Culture· Our high-performing engineers work with the latest technologies, so you will be constantly learning and sharpening your skills.· We are motivated to positively impact the educational and career trajectories of millions of students a year.· We prioritize building a diverse and inclusive team where every employee can thrive, and every voice is heard.

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