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Technical Systems Analyst II

3 months ago

Gainesville, United States City of Gainesville Full time
If you are an Internal City Employee, Retiree or Dependent/Survivor of a City Employee please apply internally via Career Icon in your Workday account.

Make a dierence in the community you live in As a Community Builder-an employee with the City of Gainesville- you will have a direct hand in building and improving your community and making a visible impact on the lives of your neighbors. Working for local government is more than a job, it's a chance to contribute to community success and to help enhance the Gainesville way of life.

Department:

9415 GRU - CSS Projects & Analytics

Salary Range Minimum:

$61,061.22

Salary Range Maximum:

$93,021.06

Closing Date:

Until Filled

Job Details:

The City of Gainesville is seeking a dynamic and experienced individual who is innovative and forward thinking that will embrace the organization's citizen-centered vision. The community, its elected leaders, and executive leadership team have embraced this vision.
Gainesville Regional Utilities (GRU) currently has an opening for a qualified Analyst to join our Customer Support Services Projects and Analytics team. We are looking for a highly responsible professional to perform moderately complex technical work analyzing, designing, implementing and maintaining departmental automated/computerized systems.

A typical work day may include: using, maintaining, configuring, planning, and supporting users of GRU's Customer Relationship Management and Billing Systems, Customer Contact Center and IVR Systems, Reporting and Tracking System for our Customer Support Services Departments and Divisions. Additionally using SAP IS-U/CRM, Power BI, Filemaker, ProjectDox, and Business Objects to satisfy requests for information, data, and reports. Developing, monitoring, and reporting Service Level Agreement metrics for internal and Vendor provided services.
Additionally, this position will be assigned to projects to design, create, and improve solutions for internal and external customers including requirements gathering, process management, development, testing, and publishing. Other duties may include the evaluation of sensitive data requests, including employee and customer information, to determine what is appropriate to publish. Presenting data, requirements, reports, process change recommendations, audit results, and other information to organizational leadership.
Preference may be extended to those candidates who possess:
* Experience in QA/QC of utility processes and procedure, including rate structures, billing rules, customer expectations, and revenue recovery opportunities that enable optimum report development.
* Experience in testing S/4 HANA for Utilities.
* Experience with Business Process Modeling, Requirements documentation, and technical writing.
* Experience with SAP IS-U/CRM or other customer relationship management software.
* Experience developing functional and technical specifications.
* Experience developing test scenarios and scripts.
* Experience developing reporting and data solutions using SAP Business Intelligence, Crystal Reports, and HANA.
* Experience developing, improving, and documenting business processes.
Minimum Qualifications:

* Bachelor degree from an accredited college or university with major course work in information technology, computer sciences, computer programming, information science, networks, system engineering and three (3) years of progressively responsible Information Technology experience relevant to the needs and subject matter of the hiring department ,
Or,
* An Associate degree from an accredited college or university with major course work in information technology, computer sciences, computer programming, information sciences or system engineering, and five (5) years of progressively responsible Information Technology experience relevant to the needs and subject matter of the hiring department, or
Or,
* Graduation from high school or possession of an acceptable equivalency diploma, and current generally accepted certification in an IT area of expertise, and five (5) years of Information Technology experience. Certification and experience must be relevant to the needs and subject matter of the hiring department.

* Candidates with Bachelor or Associate degrees may be able to apply active certification from an industry accepted licensing organization in project management, database, network, security management and implementation, or department specific software toward experience requirements.
* Valid driver license required.

May under-fill as a Technical Systems Analyst I
Minimum Qualifications:

* Bachelor degree from an accredited college or university with major course work in information technology, computer sciences, data management and analytics, computer programming, information sciences or system engineering and one (1) year of responsible Information Technology experience, or
Or,
* An Associate degree from an accredited college or university with major course work in information technology, computer sciences, data management and analytics, computer programming, information sciences or system engineering and three (3) years of Information Technology experience, or
Or,
* Graduation from high school or possession of an acceptable equivalency diploma, and current generally accepted certification in an IT area of expertise, and five (5) years of Information Technology experience. Certification and experience must be relevant to the needs of the hiring department.
Or,
* Candidates with Bachelor or Associate degrees may be able to apply active certification from an industry accepted licensing organization in database, network, security management and implementation, or department specific software toward experience requirements
* Valid driver license required.

Notes:
* Valid Florida driver license required within 30 days of appointment.
* May Require Assessment(s).
* May fill multiple positions.
* May establish an eligibility list.

Embracing change is the Gainesville way of life.
Come join our team as we shift the culture from "No to Yes", "from reactive to proactive," "from policy-oriented to services-oriented\PDN-9be57bd0-42bf-4c52-94a0-6b8f7dbbe12d