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Bilingual Benefits Implementation Consultant

4 months ago

Metairie, United States Hub International Full time

ABOUT HUB INTERNATIONAL:

HUB International Limited (“HUB”) is the 5th largest global insurance and employee benefits broker, providing a broad array of property, casualty, risk management, life and health, employee benefits, investment and wealth management products and services. With over 17,000 employees in 500+ offices throughout North America, HUB has grown substantially, in part due to our industry leading success in Mergers and Acquisitions.

WHAT WE OFFER YOU:

At HUB we believe in investing in the future of our employees. Our entrepreneurial culture fosters an environment of open feedback and improvement that empowers our people to make the best decisions for our customers and organization. We offer:

Competitive salaries and benefits offerings Medical/dental/vision insurance and voluntary insurance options Health Savings Account funding 401k matching program Company paid Life and Short-Term Disability Plans Supplemental Life and Long-Term Disability Options Comprehensive Wellness Program Paid Parental Leave Generous PTO Package - Vacation, Holiday, Sick, and Personal Time Off Great work/life balance because that’s important for all of us Focus on creating a meaningful environment through employee engagement events The ability to be a part of a motivated, winning team with the opportunity to learn from colleagues who are amongst the top talent in the industry Growth potential - HUB is constantly growing and so can your career A rewarding career that helps local businesses in the community Strong community support and involvement through HUB Gives

SUMMARY:

The Implementation Consultant is responsible for successfully implementing the enrollment platform, and the subject matter expert (SME) for the product and the process. The Implementation Consultant must be comfortable with direct client interaction and project management. This individual will be required to carry out various aspects of the software implementation process, including needs analysis, configuration, testing, training, and software presentation to clients. This role requires the individual to identify project goals and scope and create a project plan that outlines tasks, timelines, and resources required, all while managing risks and issues and monitoring processes to ensure the project stays on track. The ideal candidate is a resource for the team and, at times, may need to act as a liaison between teams and partners. The candidate must have excellent organizational skills, take a proactive initiative to ensure client and team success, and can work across matrix partners effectively. The professional is responsible for helping HUB International meet and exceed client expectations by supporting clients with delivering our benefit technology solutions. This role can be remote.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Create and facilitate project plans. Manage resources and projects to a given timeline. Configure the system as needed and work within the team to meet client deliverables, including, but not limited to: Configuring system as needed based on client-provided requirements. Testing new and existing system functionality to ensure the accuracy of client system configuration with integration, regression, and acceptance test plans. Establish electronic data interchange (EDI) files when appropriate. Maintain a thorough understanding of all internal systems, including project management software used by the team, to respond to general and specialized client requests. Provide resolution of client issues by responding to questions and concerns about using HUB International products; ability to leverage research to find a resolution. Update sites as requirements change each plan year or as needed throughout the plan year (this includes benefit class matrix, requirements document, rates, permissions, field options, and site text) Provide open communication to HUB International customers in a pleasant, professional manner with a can-do attitude. Facilitate platform training for clients and HUB Account Team. Ability to manage multiple projects concurrently. Ability to identify, report, and track issues and/or enhancements required to meet current industry standard business rules and functionality. Create and maintain procedures for the team. Be a resource to provide technical expertise regarding our benefit technology solutions on internal and external calls, emails, meetings, etc. Verify technical reference information, including user guides, training manuals, and system requirements. Provide resolution of client issues by responding to questions and concerns about using HUB International products; ability to leverage research to find a resolution. Assesses the effectiveness of the team process and recommends and implements improvements as necessary across the team. Build and maintain Electronic Data Interchange (EDI) files as deemed appropriate, to meet business objectives.

REQUIREMENTS:

A bachelor’s degree and/or 2+ years’ experience with online benefits administration platforms. Bi-lingual (Spanish Speaking) Experience with Employee Navigator is strongly preferred. Excellent written/verbal communication skills and the ability to communicate with technical and non-technical personnel; ability to listen, clarify, and respond effectively and efficiently to staff, clients, vendors, and partners. Must be proficient in Microsoft Excel (VLOOKUP, Pivot Tables, Basic Functionality). Experience/knowledge in client service, benefits administration, open enrollment processes, Electronic Data Interchange (EDI) files, and/or ACA reporting is a plus. Must be able to sort through complex subject material quickly. Strong analytical skill set and ability to effectively use data for strategy. High level of productivity, reliability, responsibility, attendance, dependability, organization, and accuracy/thoroughness. Ability to take initiative to meet challenges with resourcefulness and new innovative approaches while maintaining high quality. Must possess a passion for teamwork, client service, and reaching business results through problem-solving. Critical thinking and analytical skills are required to analyze, recommend, and improve workflows.

Department Account Management & Service

Required Experience: 2-5 years of relevant experience

Required Travel: Negligible

Required Education: Bachelor's degree (4-year degree)

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Hi, we’re HUB.

In a rapidly changing world, we advise businesses and individuals on how to prepare for the unexpected.

When you partner with us, you're at the center of a vast network of experts who will help you reach your goals through risk services, claims management, and compliance support.

And this gives you the peace of mind that what matters most to you will be protected — through unrelenting advocacy and tailored insurance solutions that put you in control.

About HUB International

Headquartered in Chicago, Illinois, HUB International Limited (HUB) is a leading full-service global insurance broker providing property and casualty, life and health, employee benefits, investment and risk management products and services. From offices located throughout North America, HUB’s vast network of specialists provides peace of mind on what matters most by protecting clients through unrelenting advocacy and tailored insurance solutions. For more information, please visit hubinternational.