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Campus Relations Specialist, UNLV Admissions, Campus Relations and Visitor Experience

4 months ago

Las Vegas, United States UNLV Full time
Job Description

The University of Nevada, Las Vegas invites applications for Campus Relations Specialist, UNLV Admissions, Campus Relations and Visitor Experience [R0142717]

ROLE of the POSITION

Successful support agents will need to be able to handle more than one chat at a time. For each chat, agents will need to reply to customer questions, research account activity and notes, troubleshoot any issues, provide supporting help documentation, and any number of other tasks. This means they’ll need the ability to work through several problems simultaneously to be effective.

Additionally, recognizing written tone, asking for clarification, and acknowledging frustrations will ensure that the customer feels supported and help alleviate frustration. It will also be important to know how to potentially deescalate and also when an issue needs to be escalated beyond what the CRS is able to effectively and appropriate handle.

Finally, the CRS will serve as the front line for customer service for UNLV and will need to have a very wide breadth of campus programs, policies and processes. They will need to be able to research and navigate the UNLV website and external websites as necessary and be able to be proficient in all UNLV systems, the CRM, the SIS and other databases and platforms. Comfort and adaptability with technology and the ability to catch on to trends in issues and explain tech savvy solutions will be a necessity.

MINIMUM QUALIFICATIONS

This position requires a Bachelor’s Degree from an accredited college or university as recognized by the United States Department of Education and/or the Council on Higher Education Accreditation (CHEA) and 1-3 Years of Experience. A Master’s Degree may be substituted for 1 year of work experience.  Credentials must be obtained prior to the start date.

  • General understanding of higher education processes and pipelines
  • Troubleshooting, conflict resolution and problem-solving
  • Computer and Technology aptitude
  • Can learn, retain and recall large amounts of information
  • Strong time management and intrinsic motivation
  • Sound assessment and decision making
  • Excellent customer service and communication abilities -- specifically in writing
  • Positive and Optimistic attitude

PREFERRED QUALIFICATIONS

  • UNLV specific program and campus information
  • Chat, student service, and/or other customer service experience
  • Bilinguialism

COMMITMENT to DIVERSITY

The successful candidate will demonstrate support for diversity, equity and inclusiveness as well as participate in maintaining a respectful, positive work environment.

SALARY RANGE

Salary competitive with those at similarly situated institutions.

  • Generous compensation packages, up to 48 days of paid time off, sick leave, and holidays
  • Excellent health insurance including medical, dental and vision
  • No state income tax
  • Comprehensive retirement plans and voluntary benefits programs
  • Tuition discounts at Nevada System of Higher Education (NSHE) schools
  • Tuition discounts for spouses, domestic partners, and dependents

PERKS

  • Flexible work schedule (depending on your department)
  • Employee recognition and appreciation programs
  • UNLV athletics ticket discounts
  • Statewide employee purchase program discounts
  • discounts on and off campus
  • for all UNLV faculty and staff at no cost
  • Opportunity for career advancements to leadership roles