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Customer Service Specialist I

4 months ago

Latimer County, United States The State of Oklahoma Full time

Job Posting Title

Customer Service Specialist I

Agency

566 DEPARTMENT OF TOURISM AND RECREATION

Supervisory Organization

Belle Starr Robbers Cave

Job Posting End Date (Continuous if Blank)

Note: Applications will be accepted until 11:59 PM on the day prior to the posting end date above.

Estimated Appointment End Date (Continuous if Blank)

Full/Part-Time

Full time

Job Type

Regular

Compensation

$15/hr full time

Job Description

Basic Purpose

Positions in this job family are responsible for establishing contact with both internal and external customers. They provide the customer with the requested information or assistance concerning the services provided by the agency, institution, or unit, or direct this request to those who can provide the service. Responsibilities may include operating various types of telephone or communications equipment, including switchboards, communications consoles and telefax machines; issuing equipment, supplies, auto parts or other materials; processing applications for various licenses or permits; serving as a cashier in an institution, lodge, resort or other facility; and similar activities.

Typical Functions

The functions performed in this job family will vary by level, unit, and organization, but may include the following:

Greeting customers as they enter the store

Responds to requests for informational materials; researches and fills requests for those requesting such materials and informationWorking at the point-of-sale counter to process transactionsAssisting customers in locating products by going through the inventorySuggesting new items to customers based on their selectionsEntering sales data and customer data into the company databaseMonitoring the merchandise; maintains inventory or other records; and notifying a superior when items need to be restockedArranging items such as special sale items to engage customersBuilding customer relationships

Level Descriptor

This is the basic level of this job family where employees perform only the most routine tasks, and will be expected to gain in-depth knowledge of the program or services being offered.

Education and Experience

Education and Experience requirements at this level consist of one year of experience in sales, public contact work, handling and processing mail, or general office clerical work; or an equivalent combination of education and experience.

Knowledge, Skills, Abilities and Competencies

Knowledge, Skills, and Abilities required at this level include knowledge of methods and procedures concerning public contact; of telephone procedures; of spelling, punctuation and grammar; and of arithmetic. Skill is required to operate various office equipment including computers. Ability is required to work with customers; to gather data and facts; to keep records; and to communicate effectively, both orally and in writing.

Special Requirements

Additional Job Description

Equal Opportunity Employment

The State of Oklahoma is an equal opportunity employer and does not discriminate on the basis of genetic information, race, religion, color, sex, age, national origin, or disability.

Current active State of Oklahoma employees must apply for open positions internally through the Workday .