Patient Accounts Specialist

6 months ago

Richmond, United States Atlantic Region CBO Full time

Job Description

Responsibilities

One of the nation’s largest and most respected providers of hospital and healthcare services, Universal Health Services, Inc. (UHS) has built an impressive record of achievement and performance. Growing steadily since its inception into an esteemed Fortune corporation, annual revenues were $.3 billion in 3. During the year, UHS was again recognized as one of the World’s Most Admired Companies by Fortune; and listed in Forbes ranking of America’s Largest Public Companies.

Headquartered in King of Prussia, PA, UHS has approximately , employees and continues to grow through its subsidiaries. Operating acute care hospitals, behavioral health facilities, outpatient facilities and ambulatory care access points, an insurance offering, a physician network and various related

services located all over the U.S. States, Washington, D.C., Puerto Rico and the United Kingdom.

The Atlantic Region CBO is seeking a dynamic and talented .

The Patient Accounts Specialist is responsible for receiving and resolving first line inquiries over the phone and written correspondence concerning patient accounts by patients or insurance companies.

Key Responsibilities include:

Document all internal and external inquiries concerning patient accounts including patient and third party payers. Act as the first line of support to patient or third party payer contacting the facility with questions concerning an account or claim. Root cause issues and attempt to resolve. Document and communicate resolution as appropriate in the Patient Accounting System. Escalate problem accounts to management team of department for assistance and resolution. Clearly communicate resolution of issues to responsible parties and or guarantors on the account. Respond within hours to patient inquiry which requires research providing updates on the status or the resolution of their issue each step of the process. Work with facility and internal departments of the CBO to investigate and resolve issues associated with patient or insurance company inquiries. Maintain working knowledge of the call routing system and patient accounting system Other duties as assigned.

Benefit Highlights 

Retention Bonus Program if offered. Loan Forgiveness Program if offered. Challenging and rewarding work environment Competitive Compensation & Generous Paid Time Off Excellent Medical, Dental, Vision and Prescription Drug Plans (K) with company match and discounted stock plan SoFi Student Loan Refinancing Program Career development opportunities within UHS and its + Subsidiaries More information is available on our Benefits Guest Website: benefits.uhsguest.com

Contact Information:

Nicole Baez HR Coordinator/Recruiter Nicole.baezRojas@uhsinc.com
Qualifications

Position Requirements:

High school diploma or equivalent and 1-3 years customer service experience preferred. Strong Microsoft Office skills (Excel, Word, Outlook) Customer focused both internally and externally, strong attention to detail, the ability to multi-task, strong key data entry, and excellent written and oral communication skills are required. Familiarity with customer service and 1-3 years healthcare business office experience preferred.

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