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Intensive Case Manager
4 months ago
Resources for Human Development (RHD) - one of the Nation's leading support services organizations - is seeking care-focused individuals to fill the role of Intensive Case Manager in Bethlehem PA.
Advantages of Working with RHD:
- $3,000 Sign-On Bonus
- Full Benefits Package (Medical, Dental, Vision)
- Generous PTO Plan
- Scholarship and Tuition Programs
- Cell Phone Discounts & More
- Referral Bonus Program
The Intensive Case Manager (ICM) is responsible for direct services provided in collaboration with consumers, significant others, and collateral resources. The ICM will assist adults with a diagnosis of a serious and persistent mental illness, meeting the medical criteria for the services, to gain access to needed resources such as financial, housing, medical, social, vocational, educational, leisure, and mental health services. The ICM will be the primary support relationship in the service delivery system for the consumer and will monitor both the consumer’s functioning and the delivery of services to the consumer in order to maintain the consumer’s stability in the community. Ensuring quality of life as a means of reducing stressors and thereby reducing the exacerbation of illness and hospital recidivism are the primary goals of the collaborative relationship between the consumer and ICM. It is expected that 75% of the ICM’s time will be spent in actual contact with the consumer, performing components necessary to the service as well as interfacing with others on the consumer’s behalf. Paperwork requirements and staff meetings should require the remaining 25% of the ICM’s time.
This is an hourly position ($21.39/hr, 40 hours), with competitive on-call stipends, and a $3,000 sign-on bonus ($1,500 at 90 days and $1,500 at 6 months).
Essential Functions:
- Identify and respond to the needs of the consumers in achieving efficient responses to requests and eliminate barriers limiting productivity in day-to-day activities.
- Must demonstrate strong written and verbal communication skills. Bi-lingual capabilities (English/Spanish) are valued.
- Engage consumers in a trusting and supportive relationship, providing emotional support within professional boundaries.
- Collaborate with consumers and others in the completion and review of a strengths-based assessment.
- Design an Individualized Plan with the consumer based on the specific needs of the individual, with the aim of maximizing physical, emotional, and mental health.
- Assist the consumer in reaching the goals identified in the Recovery Services Plan.
- Provide emergency on-call coverage in rotation with other team members as needed. This may involve both phone work and in-person contact over a 24-hour period.
- Maintain required records accurately, comprehensively, and in a timely manner. Keeps required consumer data up to date and submits paperwork as per program policy.
- Develop and maintain an efficient, appropriate, and comprehensive record and scheduling system.
- Participate fully as a member of the team in staffing and other meetings, offering relevant input and feedback and accepting such from other team members.
- Cooperate with, participate in, and support the adherence to all internal policies, procedures, and practices, and compliance with all regulatory requirements.
- Communicate with the Blended Case Management Team Leader, Program Director, and appropriate staff personnel in order to integrate activities.
Required Experience:
- Two years of community-based work experience serving adults with severe and persistent mental illness preferred.
Required Education:
- A Bachelor's degree in a Human Service field.
Required Qualifications:
- The Intensive Case Manager should be knowledgeable, and flexible, have proficient literacy; and proficient interpersonal relations & communicative skills.
- Knowledge of the principles & practices of the human services field as related to adult behavioral health.
- Demonstrate an ability to work with multi-cultural populations and acquire designated, mandatory training in CPR, First Aid, and Driving/Safety techniques & have a valid driver’s license.
- This individual must be organized, goal-oriented, and able to follow through with numerous responsibilities while ensuring accuracy in work product outcomes.
- The Intensive Case Manager must have the ability and experience to make independent decisions regarding the most efficient process to complete required work and be available to perform on-call responsibilities within appropriate timelines for response.
Resources for Human Development is an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, gender, gender identity, sexual orientation, national origin, genetic information, veteran, or disability status.
