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Customer Quality Advocate

4 months ago

Canal Winchester, United States Walgreens Full time

Job Description

Job Summary:

Resolves patient prescription concerns through store inquiries to the facility. Conducts standard compliance, quality, and safety audits to ensure regulatory satisfaction for the site. Trains site leaders and new hires (such as hourly team members) on compliance, quality, and safety topics. Provides reporting and analysis to site leaders. May be required to perform other regulatory or patient service tasks as needed.

Job Responsibilities:

Resolves inquiries from stores regarding urgent patient prescription situations (, incorrect quantity concerns, etc.). Communicates quality incidents to operations leaders and proactively coordinates mitigation efforts with business partners. Provides accurate reporting and analysis of site compliance, quality, and safety to leadership. Audits processes (such as ensuring prescription quality, regular assessment of patient safety and completes monthly compliance audits) for accuracy and adherence to standard operating procedures. Suggests improvements based on findings from audits and quality incidents. Collaborates to share and adopt best practices with other sites to mitigate future concerns and incidents. Conducts Ad hoc analysis and reporting including site wide interpretation. Creates charts and graphs illustrating trends, distribution and correlations for management presentations. Collaborates and assists leaders in training for quality, compliance and safety topics. About Walgreens and WBA :

Walgreens () is included in the , Inc. (Nasdaq: WBA), an integrated healthcare, pharmacy and retail leader with a 170 year heritage of caring for communities. WBA’s purpose is to create more joyful lives through better health. Operating nearly 9,000 retail locations across America, Puerto Rico and the , Walgreens is proud to be a neighborhood health destination serving nearly 10 million customers each day. Walgreens pharmacists play a critical role in the , including those that drive equitable access to care for the nation’s medically underserved populations. To best meet the needs of customers and patients, Walgreens offers a true omnichannel experience, with fully integrated physical and digital platforms supported by the latest technology to deliver high quality products and services in communities nationwide.
The actual salary an employee can expect to receive, plus bonus pursuant to the terms of any bonus plan if applicable, will depend on experience, seniority, geographic location, and other factors permitted by law. To review benefits, please visit
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