Senior Car Care Manager
3 weeks ago
AAA Club Alliance is actively hiring for a Senior Car Care Manager to lead and oversee the operations in the Richmond, VA market
As a Senior Car Care Manager, you will focus on delivering exceptional results in the areas of revenue growth, bottom line profitability and Quality Standards scores for the Car Care business line. You will oversee service delivery, staff administration, facility appearance, purchasing, record keeping, inventory control, and other operational areas of the Car Care facility to meet or exceed projected net income as outlined in the annual budget.
What will you do?
Manage day-to-day sales and operations of a Car Care store location(s) including below stated items for a specific store and additional stores assigned with revenue of $2.4M to $5M collectively.
Provide direction and oversight to multiple Car Care locations and staff, working to positively influence customer satisfaction and profitability by completing timely high-quality repairs and ensuring compliance with AAA Car Care policies and procedures.
Effectively hire staff and schedule associates to meet changing business needs for their own specific store, along with providing direction and guidance for other stores assigned to them.
Review necessary repairs with customers and associates and address questions or concerns.
Consistently monitor and assure high quality customer service is provided by associates on a daily basis.
Review and resolve problems or special requests and authorizes special member services as necessary.
Develop external business relationships generating business for the Car Care facility and enhancing the AAA Club Alliance image in the community.
Provide technical assistance to Car Care associates, as needed.
Establish partnerships with identified vendors to provide a complete array of products and services that benefit ACA.
Prepare weekly and monthly reports on the operations of the Car Care facilities assigned to them for review by management.
Identify and schedule seminars and schooling for technicians, service writers and other personnel, as needed to maintain a technically competent staff.
Evaluate staff performance and counsel associates, as needed, to ensure the overall quality of staff development/effectiveness and productivity.
Act as “Health & Safety” Officer for location. Manage safety and shop compliance issues to ensure conformity with OSHA and local laws.
Keep current on EPA and environmental laws to remain compliant and advise the organization of changes that will directly affect operations and service in a timely manner.
Participate in community and national automotive organizations to solidify ACA’s position within the automotive industry and our commitment to a cleaner environment.
Prepare income and expense budgets with strict adherence to budgetary guidelines to insure the facility meets annual revenue and net income budgets, and achieves budgeted sales.
Maintain specific awareness of car care products and general awareness of AAA’s products and services to provide exceptional member and client experiences in a manner that builds repeat business and generates sales.
Assist the CCIT Team to exceed Customer Satisfaction and Quality scores, while meeting established productivity goals .
Other duties as assigned.
What will you bring?
Bachelor’s degree preferred; equivalent experience considered in lieu of degree.
7-8+ years of business experience with 4+ years of supervisory experience.
Possess and maintain a valid operator’s license; 5 years driving experience with an excellent record and the ability to operate both automatic and manual transmissions on passenger vehicles and light and medium duty trucks.
Ability to work autonomously managing a retail automotive services operation, and work effectively with cross-functional teams and regional/corporate support departments.
Ability to work with automotive diagnostic equipment and provide technical guidance to team.
Demonstrated leadership in the area of personnel administration to include, recruitment and retention, training and motivation, evaluation and coaching and effective communication.
Ability to work as necessitated by business conditions and adjust work schedule and priorities to meet business need; may include holidays and weekends.
Ability to travel to assigned stores to perform job functions on a consistent basis, as needed.
Satisfactory pre-and post-employment screening results.
What we provide you:
Competitive compensation based on experience, plus opportunities for incentive bonuses based on store performance.
Paid Time Off. Accruals begin day one and you can use 1 week before you accrue it And, we offer 8 paid holidays
Retirement savings . Our 401(k) plan offers you a 100% company match on the first 7% you contribute to maximize your retirement savings.
Health Coverages. 4 Medical plans offered to meet your needs including prescription coverage. We also offer 2 Dental plans, and a Vision Coverage plan.
Life Insurance. We pay for your life insurance You can also choose additional life insurance coverage for yourself, spouse or dependent. And we offer supplemental insurance coverages, including pet insurance
Flexible Spending Accounts for Dependent Care, Health Care and Medical Care.
Employee Assistance and Wellness Programs to promote work-life balance and be a guidance resource for Physical, Financial, Mindfulness and Community health.
Educational Assistance. We encourage you to increase your business capabilities and knowledge through education – whether a single course study or a degree program – up to $5,250 per year reimbursed.
Free AAA Membership and Discounts. In addition to a free AAA membership, we offer plenty of discounts on automotive repair, travel, insurance and merchandise.
AAA Club Alliance (ACA) is an equal opportunity employer.
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