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Retail Manager

4 months ago


Providence, United States Wine & Spirits Retail Marketing Inc. Full time
We are seeking an experienced and customer-focused Retail Manager to oversee the daily operations of our wine and spirits retail store. The ideal candidate will have a passion for the industry and a talent for leading teams to deliver exceptional shopping experiences.

Responsibilities:

**Staff Management**
  • Recruit, hire, train and develop a high-performing team of sales associates and cashiers
  • Create weekly staff schedules to ensure adequate coverage during operational hours, including nights and weekends
  • Conduct performance reviews, provide feedback, and coach employees
  • Foster a positive, motivating work environment aligned with company values

**Sales & Customer Service**
  • Drive sales by creating effective merchandising displays and promotions
  • Ensure outstanding customer service through continuous staff training
  • Handle customer complaints and issues with professionalism and resolve
  • Analyze sales data and trends to optimize product mix and inventory levels

**Operations & Compliance**
  • Oversee daily store operations, including opening/closing, cash management, and inventory receiving
  • Maintain organized backroom and stockroom areas to maximize efficiency
  • Ensure compliance with all company policies, liquor laws, and regulations
  • Implement loss prevention best practices to minimize theft and shrinkage

**Financial Management**
  • Achieve sales, profitability, and other performance goals
  • Manage payroll and labor costs within prescribed budgets
  • Process daily cash deposits, reports, and other documentation
  • Identify opportunities to control costs and improve profit margins


Requirements:
  • 2+ years of retail management experience, preferably in wine/liquor/specialty foods
  • Strong leadership, coaching, and people management abilities
  • Excellent customer service, communication, and problem-solving skills
  • Proficiency with inventory management and point-of-sale systems
  • Ability to work a flexible schedule, including nights, weekends, and holidays
  • Knowledge of wine, beer, and spirits products is a plus
  • High school diploma required, some college preferred

We offer a competitive salary and benefits package in a fun, fast-paced environment. If you have the drive and passion to lead a top-performing retail team, apply today