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Assistant General Manager

4 months ago

Charlotte, United States Summer House Full time

With a career at HMSHost, you really benefit We offer:

Health, dental and vision insurance Generous paid time off (vacation, flex or sick) Holiday pay Meal and Transportation Benefits 401(k) retirement plan with company match Company paid life insurance Tuition reimbursement Employee assistance program Training and exciting career growth opportunities Referral program – refer a friend and earn a bonus

Purpose

The purpose of the Assistant General Manager (AGM) position is to assist Branch management in tactically executing complex QSR or Casual Dine or similar restaurant management operations. The AGM ensures the restaurant is clean, ready for business, staffed, and operates to high operational standards. The AGM uses prescribed policies and procedures to make management decisions.

Essential Functions

Completes opening, daily and closing procedures/checklists in accordance with company policies/procedures Assists the GM/F&B Multi Unit Manager I in managing by supervising day-to-day activities of associates within a defined individual or group of restaurants or points-of-sale Interviews job candidates, makes hiring, termination, advancement, promotion or any other status change decisions for associates within the unit. Promotes HMSHost as an employer of choice within the local community Reads and understands financial and operational data and reports to monitor progress towards unit goals and assigns associates to meet those objectives. Manages the day-to-day activities of associates within a defined individual or group of restaurants or points-of-sale Ensures company and branch diversity and inclusion philosophy is understood and actively executed within the restaurant Uses judgment and discretion to resolve customer and associate questions and problems and determines when to refer more complex issues to senior level leaders Ensures compliance with all company adult beverage policies, and ensures all restaurant staff understand and follow AB procedures Assigns work tasks and activities, prepares schedules, and ensures that all shifts are covered Actively ensures all associates take all mandated rest breaks and meal periods Ensures display areas are appropriately clean, stocked, and visually appealing Ensures all equipment is in good working order Operates cash register and voids transactions as needed while following all HMSHost cash handling policies and procedures, and maintains proper security of cash at all times Monitors compliance with wellness and safety procedures and guidelines, builds awareness about wellness and safety, and reports any safety concerns to the GM Understands and performs all Health and Safety activities as specified in the Manager’s Guide to Associate Health and Safety Places orders for individual units, receives goods, processes invoices Ensures that the company has most current contact information for all associates working in the restaurant.

Requirements

Ability to work shifts during various operating days and hours each week; during opening, during busy day parts, and during closing to monitor restaurant associates’ work activities during these different days and times. Knowledge of all applicable federal, state, and local sanitary, safety, and health standards, and all procedures and protocols to comply with HACCP standards

Reporting relationship and other important information

The AGM position as described falls under the Fair Labor Standards act as a Exempt position The AGM position typically reports to the General Manager, Director of Operations, or an intermediate F&B Multi Unit Manager I within the assigned location. The AGM position is expected to work a varied and rotating schedule to be on site at various operating days and hours each week; some opening shifts, during some busy dayparts, and during some closing shifts to monitor restaurant associates’ work activities during these different days and times.

Minimum Qualifications, Knowledge, Skills, and Work Environment

Requires a minimum of 6 years food and beverage, cash handling, and customer service experience Requires a minimum of 4 years supervisory or lead experience in a Casual Dine restaurant or production kitchen Requires the ability to speak, read and comprehend instructions, short correspondence, and policy documents, as well as converse comfortably with customers

Equal Opportunity Employer (EOE)Minority/Female/Disabled/Veteran (M/F/D/V)Drug Free Workplace (DFW)

Benefits

Competitive compensationFlexible spending account for health expenses401(k) retirement savings planPaid VacationEmployee and family members comprehensive benefits including medical, dental, vision care, long term disability, short term disability, and life insuranceCredit Union MembershipHMSHost benefits vary by location and some associates may not be eligible for certain benefits. Associates covered by a collective bargaining agreement may be eligible for different benefits. HMSHost reserves the right to amend and/or terminate a benefit plan at any time.