Client Care Coordinator
6 months ago
Client Care Coordinator
Job Description
The Position: In-clinic aesthetic sales, client care coordinator, and customer service representative. The responsibilities of this position revolve around creating a best-in-class experience by developing relationships with our clients and sharing expert product knowledge. You will be the first touchpoint for our clients to our brand and the ambassador for your location responsible for creating a positive, welcoming first impression. You have a passion for aesthetics and are a team player with impeccable service standards.
CCC must be warm, engaging, and enthusiastic while displaying excellent communication skills in person and over the phone. A natural salesperson with an innate ability to identify opportunities to upsell and cross-sell. You are empathetic to client needs and concerns, skilled at analyzing and problem-solving, and are an efficient multi-tasker able to manage and execute multiple projects simultaneously. You are well-organized, detail-oriented, and a self-starter.
Priority will be given to applicants with medical aesthetics, skincare, retail beauty, or hospitality experience.
Compensation will be based upon the applicant's relevant skills and experience.
Qualifications:
- Two+ years medspa/aesthetic/beauty/cosmetic sales or hospitality experience
- Hustle and high energy interested in cultivating a positive team dynamic
- Confident with high integrity and a client-centric, can-do attitude
- Ability to effectively communicate to clients, peers, and management with proper etiquette
- Ability to be attentive to clients, putting clients first while remaining flexible to the needs of the business
- Ability to work as part of a team within your clinic and the region as a whole and take initiative independent of direct supervision
- Ability to be nimble and flexible easily as policies, protocols, and business needs evolve
- Enthusiastic, friendly, and energetic with a genuine desire to provide outstanding service and enhance the bottom line
- General knowledge of medspa treatments such as injectables: Botox/fillers, IV therapy, microneedling, etc.
preferred but not required - Comfortable assessing client needs and making proper treatment plan recommendations
- Comfortable and confident with various forms of client outreach
- Tech savvy and able to navigate multiple platforms fluently
- Professional demeanor, disposition, and appearance are a must
- Top producer with a track record of success
- Weekend availability is required
Responsibilities
Sales
- Initiate sales process by scheduling appointments and consultations, describe Kalologie treatments professionally and enthusiastically with an expert knowledge base
- Create client retention with education on additional products and services
- Expand sales with existing clients by introducing new products and services
- Close sales by creating a sense of credibility, credentialing, and overcoming objections
Client Services
- Maintain relationships with all new, current, and previous clients and build strong client rapport
- Opening and closing your location, assisting in preparing/turning over rooms as needed, managing front desk duties such as checking clients in/out while ensuring a positive and warm experience, and maintaining a clean and professional clinic always keeping surroundings clean – critical part of our aesthetic presentation
- General location maintenance such as restocking restrooms with towels, etc., assisting with any laundry needs, and making sure product shelf is always organized and dust-free
- Work collaboratively with providers to ensure premier client experience, future treatment plans, and existing patient follow-up
Support
- Anticipating and submitting location needs to maintain fully stocked supplies
- Product inventory on a weekly basis
- Execute various forms of daily outreach as directed by management
- Adhere to Kalologie policies and protocols
Expectations
- Attend, participate, and actively engage in all necessary training, education, and professional development as directed by management
- Attend and engage in regional and corporate meetings and zooms as scheduled by management
- Daily communication: manage all inbound/outbound client calls, texts, emails and web bookings, EOD email, and other needs as requested by management
- Daily sales, booking and outreach goals
- Daily treatment follow-up (working collaboratively with providers)
Benefits
- Hourly, paid bi-weekly
- Commission, uncapped + paid monthly
- Team Bonus, paid quarterly
- Gratis from vendors and complementary treatments
- Generous friends-and-family discounts
- Career growth and advancement
- Supportive and uplifting office culture
This job description is not all-inclusive.
In addition, Kalologie reserves the right to amend this job description at any time.
-
Client Care Coordinator
4 months ago
Los Angeles, United States Kalologie Hollywood Full timeClient Care Coordinator Job DescriptionThe Position: In-clinic aesthetic sales, client care coordinator, and customer service representative. The responsibilities of this position revolve around creating a best-in-class experience by developing relationships with our clients and sharing expert product knowledge. You will be the first touchpoint for our...
-
Client Services Coordinator
1 month ago
los angeles, United States Gainor Staffing Full timeOur client, a multinational finance company, is seeking a Client Services Coordinator for a long-term temp contract role to manage their Client Center in Century City, California. This position involves handling all aspects of the center's operations, from setting up meeting rooms to providing a welcoming presence at the front desk. The Client Services...
-
Client Services Coordinator
1 month ago
Los Angeles, United States Gainor Staffing Full timeOur client, a multinational finance company, is seeking a Client Services Coordinator for a long-term temp contract role to manage their Client Center in Century City, California. This position involves handling all aspects of the center's operations, from setting up meeting rooms to providing a welcoming presence at the front desk. The Client Services...
-
Client Services Coordinator
3 weeks ago
los angeles, United States Gainor Staffing Full timeOur client, a multinational finance company, is seeking a Client Services Coordinator for a long-term temp contract role to manage their Client Center in Century City, California. This position involves handling all aspects of the center's operations, from setting up meeting rooms to providing a welcoming presence at the front desk. The Client Services...
-
Client Services Coordinator
2 weeks ago
Los Angeles, United States Gainor Staffing Full timeOur client, a multinational finance company, is seeking a Client Services Coordinator for a long-term temp contract role to manage their Client Center in Century City, California. This position involves handling all aspects of the center's operations, from setting up meeting rooms to providing a welcoming presence at the front desk. The Client Services...
-
Client Services Coordinator
2 weeks ago
Los Angeles, United States Gainor Staffing Full timeOur client, a multinational finance company, is seeking a Client Services Coordinator for a long-term temp contract role to manage their Client Center in Century City, California. This position involves handling all aspects of the centers operations, from setting up meeting rooms to providing a welcoming presence at the front desk. The Client Services...
-
Client Services Coordinator
4 weeks ago
Los Angeles, United States Gainor Staffing Full timeOur client, a multinational finance company, is seeking a Client Services Coordinator for a long-term temp contract role to manage their Client Center in Century City, California. This position involves handling all aspects of the center's operations, from setting up meeting rooms to providing a welcoming presence at the front desk. The Client Services...
-
Client Supportive Services Coordinator
2 weeks ago
Los Angeles, United States Special Service For Groups Full timeSpecial for Service Groups Inc Job Announcement Title: Client Supportive Services Coordinator Division: HOPICS FLSA: Non-Exempt Supervisor: Supportive Services Program Manager Pay Range: $23-$26/ hour Revised: 10/15/2024 Summary Under the direction of the Employment, Wellness and Supportive Services Program Manager, the Client Supportive Services Coordinator...
-
Client Supportive Services Coordinator
2 weeks ago
Los Angeles, United States Special Service for Groups, Inc- HOPICS Full timeSpecial for Service Groups Inc Job Announcement Title: Client Supportive Services Coordinator Division: HOPICS FLSA: Non-Exempt Supervisor: Supportive Services Program Manager Pay Range: $23-$26/ hour Revised: 10/15/2024 Summary Under the direction of the Employment, Wellness and Supportive Services Program Manager, the Client Supportive Services Coordinator...
-
Care Coordinator
6 months ago
Los Angeles, United States HOPICS Full timeSPECIAL SERVICE FOR GROUPSOB ANNOUCEMENTTitle: Care Coordinator Division: HOPICSFLSA: Non-Exempt, Full time Supervisor: RRH/Prevention...
-
Care Coordinator
4 weeks ago
Los Angeles, California, United States A Bright Future, Inc. Full timeAbout A Bright Future, Inc.We are a company that strives to provide top-notch service to our clients and employees. Our goal is to create a positive and supportive environment where everyone can thrive.Job SummaryWe are seeking a highly motivated and compassionate Care Coordinator to join our team. As a Care Coordinator, you will be responsible for...
-
Client Supportive Services Coordinator
3 weeks ago
Los Angeles, United States Special Service for Groups, Inc- HOPICS Full timeSpecial for Service Groups IncJob AnnouncementTitle: Client Supportive Services Coordinator Division: HOPICSFLSA: Non-Exempt Supervisor: Supportive Services Program ManagerPay Range: $23-$26/ hour Revised: 10/15/2024SummaryUnder the direction of the Employment, Wellness and Supportive Services Program Manager, the Client Supportive Services Coordinator will...
-
Patient Care Coordinator
4 weeks ago
Los Angeles, California, United States JWCH Institute Full timeJob SummaryWe are seeking a highly motivated and compassionate Patient Care Coordinator to join our team at JWCH Institute. In this role, you will work closely with healthcare teams, resource providers, and key stakeholders to improve coordination of patient care and overcome barriers to cancer screening.Key Responsibilities:Reach out to clients to provide...
-
Sepsis Program Coordinator RN
3 months ago
Los Angeles, United States HealthEcareers - Client Full timeJob Summary: Provides project management analysis, recommendations and decision support for a broad array of complex clinical nursing and patient care issues. Provides subject matter expertise to teams chartered to address and develop recommendations for current/future operations and clinical processes/services. Promotes internal and external...
-
Client Services Manager
1 month ago
Los Angeles, United States Supplemental Health Care Corporate Full timeJob DescriptionJob DescriptionSHC's mission is to create a world-class healthcare staffing company that connects those with caring hearts to opportunities that fulfill their life purpose – serving othersThe Schools Division is looking for a dynamic, driven, and resillent Client Service Manager.The Client Services Manager will grow, develop, and build...
-
Seasonal Client Experience Coordinator
2 months ago
Los Angeles, United States Richemont Full timeSeasonal Client Experience Coordinator - Beverly Hills Beverly Hills, CA, US Fixed Term The story of Cartier is founded on audacity and passion. For more than 170 years we have embraced a bold, pioneering spirit that continues to inspire our teams across all Métiers from our boutiques to our workshops and corporate offices. Our 9000+ colleagues of 105...
-
Pediatric Medical Care Coordinator
1 month ago
Los Angeles, California, United States Illumination Foundation Full timeJob DescriptionThe Medical Coordination Assistant will play a critical role in ensuring the optimal facilitation of medical care for homeless clients discharged from hospitals or other agencies contracted with Illumination Foundation Recuperative Care Centers.Responsibilities include:Completing initial medical assessments of clients upon arrival, including...
-
Care Coordinator
4 weeks ago
Los Angeles, California, United States The People Concern Full timeJoin Our Team as a Care Coordinator - Homeless ServicesWe are seeking a compassionate and dedicated Care Coordinator to join our team at The People Concern. This is a unique opportunity to make a meaningful impact in the lives of individuals experiencing homelessness. As a Care Coordinator, you will play a vital role in providing support and guidance to our...
-
Patient Care Coordinator
1 month ago
Los Angeles, California, United States JWCH Institute Full timeJob Title: Patient NavigatorAt JWCH Institute, we are seeking a highly skilled and compassionate Patient Navigator to join our team. As a Patient Navigator, you will play a vital role in providing exceptional support to our clients, ensuring a seamless and positive experience.Key Responsibilities:Welcoming clients and visitors with a friendly and...
-
Front Desk Receptionist
4 weeks ago
Los Angeles, California, United States GreenHut Meds Full timeJob Title: Front Desk ReceptionistJob Summary:GreenHut Meds is seeking a highly organized and detail-oriented Front Desk Receptionist to provide exceptional client service and support to our team. As the first point of contact for our clients and visitors, you will play a crucial role in creating a positive and professional first impression of our...
