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Field Trainer, Diagnostic Support Specialist

4 months ago

Allentown, United States A. Duie Pyle Full time

A family-owned business since 1924, A. Duie Pyle provides a range of integrated transportation and distribution solutions throughout the Northeast. Supported by our vast network of Less-Than-Truckload (LTL) service centers, warehouse facilities, and dedicated locations, we have the ability to offer flexible and seamless integrated solutions tailored to our customer’s needs.

Simply put, when it comes to integrated supply chain solutions, Pyle People Deliver. Our promise is to provide outstanding service as it remains to be our first and foremost mission.

Position Summary: 

As a Field Trainer, Support Specialist you will be required to travel throughout our Fleet Maintenance Facilities, located in the Northeast, and perform hands on, remote and guided diagnostic training to help support our shops excel. Additionally, you will be tasked with providing training on all facets of equipment, administration duties, new hires employee training and supporting the technician team with complex diagnostic repairs.

The responsibilities of the position include, but are not limited to:

Travelling to outlying Fleet Maintenance Facilities providing maintenance support and required training Conducting and surveying training sessions to ensure material retention needs are met Creating metrics to measure how the training is retained, utilized and the impact of it Providing New Hire training on policies, procedures and fleet maintenance software Reviewing daily OOS for complex issues and provides technical assistance Reviewing monthly progress on all apprentices and performs final skills test prior to graduation Assisting with shop vacancies, perform special assignments and provides operations supports

To be qualified for this position, you must possess the following: 

Strong knowledge of class 8 tractor and trailer maintenance and DOT/OSHA guidelines Must have 5 plus years of maintenance experience in a fleet maintenance environment Must have a compliment of tools required to perform most Class 8 repairs Strong computer skills and proficient in: heavy-duty diagnostic software, Microsoft Word, Excel and Outlook 70% travel time on the road visiting various shops Strong written and oral communication skills CDL/State Inspection a plus