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Specialist, Business Solutions

4 months ago

Rockford, United States Gordon Food Service Full time

Develops relationships with and provides value-added services to select current and potential customers. Assists in the development of regional segment business plans and provides business segment expertise to the regional sales and marketing team.

Provide relevant business solutions to complement the initiatives of our Sales and Marketing teams, with an ultimate goal of increasing the overall market share of Gordon Food Service.

Interface and collaborate with key customers to achieve sales and margin goals.

Execute key customer menu developmental plans for the region.

Work collaboratively with Product Specialists to provide back of the house consulting to key current and prospective customers to include recipe development, portioning, and plate presentations.

Work directly with key customers to provide Back of House consulting in areas such as kitchen layout, development of training programs, and Hazard Analysis Critical Control Point (HACCP) training.

Provide front of the house consulting to key and prospective customers to include wait staff training, silent shopper evaluations, and menu layout and design.

Ensures consistent and relevant business solutions training for sales teams, in collaboration with other divisional marketing team members.

Participate in planning, coordination, and execution of food shows, sales and marketing meetings, and industry events.

Leverage Home Office content and insights to be used in the division and direct to customers, support adoption, and leverage of tools (ATR, Customer Success). 

Assist in the development of segment business plans. Analyze of trend data and incorporate the data to develop business solutions that strengthen the relationship between GFS and key regional customers.

Assist in key customer business reviews.

Perform other duties as assigned.

Excellent customer service, mentoring, interpersonal and communication skills.

Must be able to develop, refine, communicate, and implement plans and to set and define goals.

Must maintain knowledge of industry trends and be able to provide training on the technical aspects of commercial or non-commercial segments.

Must have industry and segment knowledge and be able to analyze and interpret data.

Must have good time management, administration, and organizational skills.

Must be able to build relationships, network, influence and link resources to plan and execute business practices.

Must have the ability to multi-task and be able to work “exceptional” hours including evenings and weekends and be able to take on new responsibilities with a strong desire to succeed.

Develops solutions to complex problems that require the regular use of ingenuity and innovation. Ensures solutions are consistent with organization objectives