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Customer Service Manager

4 months ago

Abilene, United States Integrated Power Services Full time

Description



Who We Are:  

Integrated Power Services (IPS) is the leading North American solution provider for power management, electro-mechanical and rotating assets. Serving customers across a wide range of industries, including power generation, utilities, water and wastewater, petrochemicals, air separation, oil & gas, metals, mining, paper, aggregates, and cement. 

IPS defines world-class electric motor and generator repair, and Power Management every day. When you work for IPS, you can learn from industry experts and discover your potential while being part of a winning team committed to upholding our core values: Safety, Integrity, Teamwork, Accountability, Customer Focus, Entrepreneurial Spirit. 

Responsibilities and Expectations: 

As a Customer Service Manager for IPS, you will be responsible for overseeing the Customer Service operation for IPS Renewables, with a focus on delivering exceptional customer experiences.

  • Lead the IPS Customer Service Distribution/Parts operation for IPS Renewables, ensuring that the customer service team is delivering unmatched customer experience.
  • Manage and develop Customer Service operational metrics that emphasize accountability, quote velocity, accuracy, and operational continuous improvement.
  • Develop and execute operational sales strategies to meet/beat AOP Distribution revenue and margin targets for the Renewables business.
  • Manage and execute strategies to ensure market-based pricing and order margin performance meets and exceeds AOP targets.
  • Recruit, develop, and coach Customer Service team through daily mentoring.  Assist in development of product acumen, sales process, communication, and consultative sales skills.
  • Recruit and be engaged in the marketplace as CSR upgrade needs are identified.
  • Coordinate and collaborate with functional areas to improve customer service, customer retention and target acquisition.
  • Engage with the Purchasing team on inventory requirements, gaps, turns and other needs as they arise.   Ensure data is current and accurate.
  • Regularly engage in daily Distribution and Warehouse operations and customer interfacing, including, but not limited to; customer quoting, customer communication, customer feedback, and other revenue generating activities and projects.
  • Provide detailed customer engagement activity, sales trends, and monthly/future forecasts to Renewables management team.
  • Monitor external environments and competitive landscapes to determine growth opportunities. (new lines, product additions related to customer base)
  • Ensure proper controls and compliance with corporate policies and procedures.
  • Other duties as assigned by VP of Renewables.

Qualifications and Competencies: 

  • BS/BA in Business, Engineering, or Finance, preferred
  • 10+ years accomplished experience in Industrial/Renewables sector sales management and business development.
  • Excellent strategy development, analytics, and financial acumen
  • Strong communication, interpersonal, and influence skills
  • Proficient in change management and project management
  • Exceptional customer centricity and leadership ability to execute and deliver results.

Benefits:  

  • Paid Time Off (PTO)
  • 401k Employer Match
  • Bonus Incentives 
  • Tuition Reimbursement Program 
  • Medical, Dental and Vision plans
  • Employee Assistance Program (EAP) 
  • And more

IPS is committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, or veteran status.

Any offer of employment is contingent upon the successful completion of a background investigation. As a federal contractor, our company is committed to maintaining a safe and drug-free workplace. Candidates for this position are required to complete a pre-employment drug screen successfully. The drug screening process will include testing for substances that may impair one's ability to perform the job safely and effectively.

 

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