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Financial Aid Client Services Coordinator, UNLV Financial Aid, Outreach and Client Services
4 months ago
The University of Nevada, Las Vegas invites applications for Financial Aid Client Services Coordinator, UNLV Financial Aid, Outreach and Client Services [R0141648]
ROLE of the POSITION
Reporting to the Assistant Director for Client Services, the Client Services Coordinator assists in managing the workflows for the many internal processes surrounding customer service, outreach and external communication for the Office of Financial Aid & Scholarships.
This position oversees processing SalesForce cases submitted by students and the categorization of those cases in order to develop more proactive communication for high volume topics. The Coordinator will also assist in supervising the financial aid counseling that is responsible for various tasks related to customer service. Monitoring and establishing new workflows (as appropriate) and recognizing bottlenecks and appropriate benchmarking in processes in order to reduce the amount of time for cases to be resolved and information to be disseminated to students, families and other stakeholders is an important part of this position.
This individual also coordinates the office’s outreach schedule and attends outreach activities where they can meet with prospective and current students and parents, explain financial aid processes and review student accounts for eligibility and award status.
MINIMUM QUALIFICATIONS
This position requires a Bachelor’s Degree from an accredited college or university as recognized by the United States Department of Education and/or the Council on Higher Education Accreditation (CHEA) and 3-5 years of Related Professional Experience and 1-3 Years of Supervisory Experience. Credentials must be obtained prior to the start date. Employee must not be in overpayment or default status for any Federal Student Aid program or award.
Knowledge
- Knowledge of aid policy and programs
- Knowledge of higher education current issues, specifically financial aid issues and policies
- Awareness of Federal Department of Education and Nevada Board of Regents policies
Skills
- Effective leadership and administrative skills: directing, planning, organizing, personnel management
- Effective communication skills: interpersonal, oral, written
- Clearly demonstrated ability to present information in an engaging and informative manner to a wide audience of constituents.
- Research skills in support of the development of policy and procedures
- Demonstrated proficiency to create and deliver reports and analysis to help with executive-level decision-making
Abilities
- Ability to quickly master PeopleSoft and Salesforce systems
- Ability to develop and continuously improve administrative policies and procedures
- Ability to anticipate issues and the consequences of decisions/actions
- Ability to handle confidential information with discretion
- Ability to establish productive, collegial relationships at all levels with staff, faculty, and admin. both on and off-campus
- Ability to coordinate staff efforts, to facilitate a team environment and to perform effectively as a collaborator
- Commitment to personal professional development
- Ability to navigate external Department of Education systems, including, but not limited to the National Student Loan Database (NSLDS) and the Common Origination and Disbursement (COD) System
PREFERRED QUALIFICATIONS
3-5 years SUPERVISORY EXPERIENCE
- Superior customer service
- High-paced environment
- Detail-oriented
- Familiarity with highly-regulated protocols
- Good professional judgement
Knowledge
- Knowledge of and/or experience with SalesForce CRM and Case Management
- Experience with PeopleSoft
COMMITMENT to DIVERSITY and CAMPUS VALUES
A successful candidate will support diversity, equity, and inclusiveness and contribute to a respectful, positive work environment. They will use our to guide their decisions and actions and demonstrate our Rebel spirit.
SALARY
Salary competitive with those at similarly situated institutions.
- Competitive total rewards package including:
- Paid time off, sick leave, and holidays
- Excellent health insurance including medical, dental and vision
- Comprehensive retirement plans and voluntary benefits programs
- No state income tax
- Tuition discounts at Nevada System of Higher Education (NSHE) schools
- Tuition discounts for spouses, domestic partners, and dependents
PERKS
- Employee recognition and appreciation programs
- UNLV athletics ticket discounts
- Statewide employee purchase program discounts
- discounts on and off campus
- for all UNLV faculty and staff at no cost
- Opportunity for career advancements to leadership roles
